Customer Service & Administration Coordinator – International & Offshore Logistics job at West Bromwich Full Time NEW

About the Role

Due to continued growth, we are looking for an enthusiastic and organised Customer Service & Administration Coordinator to join our busy International & Offshore Department. This is a fast-paced role that requires excellent communication skills, attention to detail, and the ability to manage multiple tasks while delivering exceptional customer service.

The successful candidate will act as a key point of contact for customers, suppliers, and internal departments, ensuring enquiries and shipments are managed efficiently from start to finish.

Key Responsibilities

Customer Service

• Handle inbound and outbound customer calls professionally and efficiently.
• Respond to customer and supplier enquiries via telephone and email.
• Provide updates on shipment status, delivery schedules, and service information.
• Build and maintain strong relationships with customers, suppliers, and transport partners.
• Resolve customer queries and escalate issues where appropriate.

Administration

• Prepare and maintain operational records and documentation.
• Manage departmental inboxes and ensure all enquiries are responded to promptly.
• Assist with quotation preparation and pricing requests.
• Update internal systems with shipment and customer information.
• File and maintain transport and customs documentation where required.

General Duties

• Support the International & Offshore team with day-to-day operational requirements.
• Liaise with suppliers, carriers, and partner networks to ensure smooth service delivery.
• Monitor service levels and assist in resolving delivery exceptions.
• Contribute to continuous improvement initiatives within the department.

Skills & Experience Required

• Previous experience in a customer service or administrative role.
• Excellent telephone manner and communication skills.
• Strong organisational skills with the ability to prioritise workload.
• Good attention to detail and accuracy.
• Proficient in Microsoft Office applications.
• Ability to work effectively both independently and as part of a team.
• Experience within transport, logistics, freight forwarding, or supply chain operations would be advantageous but is not essential.

Personal Attributes

• Positive and proactive attitude.
• Professional and customer-focused approach.
• Ability to remain calm under pressure in a busy environment.
• Strong problem-solving skills.
• Reliable, flexible, and willing to learn.

What We Offer

• Competitive salary.
• Full training and development opportunities.
• Supportive and friendly working environment.
• Career progression opportunities within a growing logistics business.
• Company pension scheme.
• Holiday entitlement in line with company policy.

If you are a motivated individual who enjoys delivering excellent customer service and thrives in a busy logistics environment, we would love to hear from you.

Pay: From £27,000.00 per year

Benefits:

• On-site parking

Work Location: In person