Customer Relationship Advisor job at Remote Full Time NEW

Vita Health Group – part of wider Spire Healthcare Group – are looking for a customer-focused, ambitious and forward-thinking Customer Relationship Advisor to help us build the future of UK workplace health.

This is an exciting opportunity for an experienced customer-focused professional at the core of Spire’s strategic ambitions. You will help lead the evolution of our Spire Workplace Health Services across four key areas: Occupational Health (OH), Musculoskeletal (MSK), Psychological Therapy Services (PTS), and Employee Assistance Programme (EAP).

Reporting directly to the Account Director, this varied role suits a highly organised individual who can prioritise multiple tasks, demonstrates strong attention to detail, and communicates effectively with both internal and external stakeholders.

Essential Requirements:

• Experience in a customer-focused, process driven role (circa 2+ years).
• Strong organisational skills.
• Excellent written and verbal communication skills.
• IT competent with a high level of accuracy and attention to detail.
• Ability to work collaboratively within a team-based environment.
• Strong problem-solving skills and ability to prioritise workload effectively.

Key Responsibilities:

• Act as a point of contact for customer and internal enquiries, ensuring timely and effective responses.
• Build and maintain strong working relationships with internal teams and external stakeholders.
• Take ownership and monitor contractual renewals across a defined customer portfolio, ensuring all agreements are proactively managed, tracked, and completed within required timelines.
• Identify and escalate any customer or contract risks / issues relating to upcoming renewals
• Manage and coordinate activity within shared mailboxes, ensuring enquiries are prioritised, and any other administrative and coordination tasks when needed.
• Maintain accurate and up-to-date system records, including contract data, customer information, and activity updates.
• Support delivery of product demonstrations, customer implementations and onboarding activities where required.
• Assist with new customer implementations from point of sale through to service go-live.

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About Us

As part of Spire Healthcare, we’re proud to build on a legacy of improving lives for over 30 years and continue to deliver primary care physical and mental health services accessed through the NHS, via employer-funded care and at our network of private clinics.

Working here

We are an award-winning employer regularly recognised at industry events and our latest employee survey revealed the top reasons for working here as:

• Supportive teams and managers
• A positive and inclusive culture
• Strong well-being and mental health support
• Trust, autonomy and flexibility

We invest in your growth with frequent career progression opportunities and development initiatives including mentoring, secondments, management training and regular clinical CPD webinars. You will enjoy a competitive salary, flexible working options and a comprehensive benefits package – further details here Careers – Vita Health Group

Equality Diversity & Inclusion

We are proud to be an equal opportunities employer dedicated to creating a workplace where everyone feels valued and supported. We actively support a range of initiatives including:

• Disability Confident Leader
• Positive action through Ethnicity and Gender Matters initiatives
• Employer with Heart and Mindful Employer status
• Menopause Friendly accreditation

Learn more about our EDI commitments here Equality, Diversity & Inclusion – Vita Health Group. If you need any adjustments or assistance during the recruitment process we will be happy to help – please get in touch at [email protected]

Additional information

All applicants must be legally entitled to work in the UK and subject to a DBS check at offer stage.

Your application data is handled securely in accordance to UK GDPR guidelines.

We may close jobs to new applications earlier than original stated closing date.