Credit Control Query Analyst – Messaging Centre of Excellence
Ipswich, UK
The successful applicant will join the UK Credit Control Messaging COE at a particularly exciting time. A newly established team, the focus would be to power the business faster and improve credit control service delivery on behalf of UK underwriters. The role will entail significant collaboration both internally and externally and will offer the candidate an opportunity to learn about the insurance industry and AXA XL.
The primary purpose of the Credit Control Query Analyst– Messaging COE role is to support and contribute towards the clearance unallocated Underwriters Signing Message (USM) by performing root cause analysis and finding appropriate resolution, whilst developing the necessary skillset to liaise with key internal and external stakeholders.
The role includes credit control processes within the Lloyds Bureau and Company Bureau markets, providing accurate and efficient processing of queries, with quality service levels, ensuring the end-to-end process is fully compliant in accordance with AXA XL guidelines.
You will be based in our newly refurbished Ipswich office; and be part of Smart Working initiative offering a hybrid way of working, combining both remote and office working
What you’ll be DOING
What will your essential responsibilities include?
You will report to the Messaging Team Lead
What you will BRING
We’re looking for someone who has these abilities and skills:
Required Skills and Abilities:
Desired Skills and Abilities:
Who WE are
What we OFFER
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