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Cloud Support Engineer / IT Support
London | £40-£45K | Office-based
This is a varied, hands-on position within a growing managed service environment where you’ll be involved in both technical delivery and day-to-day coordination. Rather than just working through tickets, you’ll play an active role in supporting client systems, improving internal processes, and helping ensure services run smoothly across multiple environments.
Working closely with the Managing Director and a small team of engineers, you’ll support a range of clients across cloud platforms, infrastructure, and security. The role blends 2nd line technical support with project work and operational oversight, giving you real visibility across how the business is delivered.
What you’ll be doing
You’ll provide support and ongoing maintenance across client cloud and infrastructure environments, with a strong focus on Microsoft technologies. This includes troubleshooting issues, supporting deployments, and helping maintain secure and reliable systems across networks and cloud services.
You’ll also act as an escalation point for more complex technical problems, particularly around networking and firewall configuration, while working alongside the support team to maintain high service standards.
Alongside the technical responsibilities, you’ll take on a coordination element within the engineering function. This includes helping organise workloads, tracking changes across services, supporting internal communication, and ensuring the team has the information and structure needed to operate effectively.
There’s also regular client interaction, building relationships over time and ensuring the support being delivered aligns with each organisation’s needs and expectations.
What you’ll need
You’ll come from an IT support or infrastructure background with solid experience across cloud and on-prem environments. Strong knowledge of Windows environments and Microsoft 365 is essential
Experience with firewalls (FortiGate or similar) is highly beneficial, along with exposure to networking and general infrastructure support. Any experience with MDM solutions or Power BI would be an added bonus.
You’ll need to be confident working independently, managing your own workload, and communicating clearly with both technical and non-technical stakeholders. Previous MSP or helpdesk experience would be particularly useful given the pace and variety of work.
Why apply
This role offers broad exposure across multiple technologies and client environments, making it ideal for someone looking to deepen their technical experience. The smaller team structure means your input has a direct impact, and improvements you make will be visible in how the business runs day to day.
There is also genuine scope for progression as the company continues to grow, along with a flexible benefits package that can be tailored to suit individual needs.
For further details and to apply, please contact jon.brass @ circlerecruitment.com
Keywords: IT Support, Support Engineer, Helpdesk Support, Cloud Support, 2nd Line Support
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