Clincal Receptionist job at Epsom Full Time NEW

Specsavers. A household name and a Highstreet staple. And you could be part of the team.

As a Clinical Receptionist at Specsavers, you’ll be organised, welcoming, and ready to tackle a variety of tasks. Your role will include answering phone calls and general enquiries, triaging patients, and supporting all aspects of audiology administration, such as updating & filing records, and managing appointments. You will also be trained how to assist with minor hearing aid repairs. Your aim will be to deliver a first-class administrative and customer service experience, helping to support the smooth running and ongoing success of the store.

Our store

Specsavers Leatherhead is a well-established, community-focused practice located inside the Swan Shopping Centre on Leatherhead High Street, benefiting from a central and easily accessible location for both customers and colleagues. The store delivers high-quality eye and hearing care, and features four fully equipped test rooms, offering a welcoming, professional environment with access to market-leading technology, strong support from experienced store partners, and ongoing training and development opportunities.
The practice is well served by public transport, with Leatherhead train station within easy walking distance, offering regular services to the surrounding areas. There are also local bus routes nearby, providing straightforward connections from the wider Surrey area. For those who prefer to drive, there is parking available close to the store, including public car parks within walking distance, making commuting simple and flexible.

Please note that initial training for this role will take place at the Specsavers Epsom store.

Our team

The store is supported by a small, close-knit team, creating a friendly and supportive working environment. With a strong focus on collaboration, the team works closely together across all areas of the business, allowing individuals to make a real impact while benefiting from shared knowledge, support, and clear communication.

What’s on offer?

As well as all the support you need and great training and development opportunities, we have a whole load of benefits on offer for you to enjoy. These include:

• £27,000 per annum pro rata
• Plus performance-related bonus available after probation
• Part-time hours, Monday – Friday, 10am – 2pm
• No weekend working!
• We will auto-enroll you into the pension scheme with an employer contribution when you contribute too
• Specsavers Perks – a portal to a world of great everyday discounts and savings
• WeCare – our employee support service to help you and your immediate family when you need it most
• Complimentary subscription to the Headspace app
• Eyecare and hearcare discounts for you and your family
• Enjoy an additional paid day off on your birthday to celebrate you!
• Enhanced family leave and company sick pay

What we’re looking for?

If this is still sounding like a bit of you, we do need you to have a few skills to get started as Call Centre Assistant.These include:

• Strong communication skills, with a friendly and professional approach both face-to-face and over the phone
• Excellent organisational skills and the ability to manage appointments, records, and multiple tasks efficiently
• Confidence using computer systems and a good level of IT literacy
• A calm, patient-focused manner, with the ability to triage queries and remain composed in a busy environment
• Attention to detail, particularly when updating and maintaining accurate records
• Willingness to learn new systems and support minor hearing aid repairs after training
• A positive, team-focused attitude with a genuine desire to deliver great customer care
• Previous experience in a reception, customer service, or administrative role is a bonus, but not essential

If you have everything we’re looking for and are excited by this opportunity, we’re excited to hear from you. Checked all the boxes? This job will close when it’s filled, so don’t delay, apply today!

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