Care Coordination Administrator job at Reading Full Time NEW

Care Coordination Administrator

Location: Royal Berkshire Hospital, Reading and/or Chalfont Surgery, Lower Earley

Hours: Part-time 20-30 hours per week (flexible hours). Initial six-month contract with potential to extend.

We are looking for a highly organised and proactive Care Coordinator/ Administrator to provide high-quality administrative and coordination support across Primary Care Alliance services. The role ensures efficient communication, accurate data management, and effective patient coordination, while supporting clinicians and multidisciplinary teams. Reception and telephony duties are included to help deliver a responsive, patient-centred service.

This position is self-employed, with monthly invoicing. You will be responsible for managing your own tax and national insurance contributions. We will pay the full hourly rate directly to you.

About the Role/ Key responsibilities:

Care Coordination & Administration

• Support clinicians and care teams with administrative tasks.
• Manage patient pathways, ensuring timely follow-up and progression.
• Maintain accurate patient records in line with data protection standards.
• Coordinate appointments, referrals, and ongoing care.
• Monitor patient activity and escalate issues when needed.

Communication & Liaison

• Act as a key point of contact for patients, clinicians, and partners.
• Liaise with internal and external services to support integrated care.
• Manage communications professionally across phone, email, and systems.

Reception & Telephony

• Provide reception and telephony cover as required.
• Handle patient queries, bookings, and signposting.
• Escalate clinical concerns appropriately and deliver a compassionate service.

Data & Reporting

• Input and maintain data across systems, ensuring accuracy and compliance.
• Support reporting, audits, and performance tracking.

Service Support & Improvement

• Assist with the smooth running of services and daily operations.
• Identify and support improvements to processes and patient flow.
• Contribute to team meetings, training, and service development.

About You

We are looking for someone who is:

• Positive, reliable and has a can-do attitude.
• A strong organiser with the ability to manage competing priorities.
• Comfortable working in a fast-paced healthcare environment.
• Able to communicate clearly with clinicians, patients and partner organisations.
• A problem-solver who enjoys coordinating people and processes.

Experience in healthcare administration—whether in a GP practice, hospital department or community service—is highly desirable. Experience using EMIS, Connected Care, or other clinical systems is an advantage, though we will provide training for the right candidate.

Requirements

• No formal qualifications required.
• Must be able to work onsite at Royal Berkshire Hospital or other location with Berkshire West.
• Must be self-employed and able to submit a monthly invoice.
• Right to work in the UK.
• Enhanced DBS or willing to obtain

Pay: £12.00-£16.00 per hour

Work Location: In person