Business Development Assistant job at Livingston Full Time NEW

JOB TITLE: Business Development Assistant

DEPARTMENT: Business Development Team

RESPONSIBLE TO: Business Development Manager

About Norty

Norty Ltd, parent company to 11 leading clothing brands, is excited to announce an opportunity to join our Business Development Team.

For over two decades, Norty and its portfolio of brands have supplied top-quality garments to decorators and embroiderers in the printwear and promotions market. Our brand family includes the hugely popular AWDis, ProRTX, and Henbury.

From hoodies and t-shirts to performance wear and sustainable ranges, Norty offers an unparalleled choice of colours, designs, and fabrics to meet customer needs across the UK, Europe, and the USA. Learn more: www.norty.com

VISION – To be the world’s canvas for self-expression

MISSION – To create incredible blank clothing that people love to make, sell and wear.

VALUES

Our core values guide the way we do business. They sum up what our business stands for, influence our organisation culture and drive why we do things. It is expected that our team live and breathe the following values:

Do the right thing – We take active responsibility for delivering the best blanks at the best price while ensuring we are ethical and transparent in our processes. Empowered individually and as a team, we make changes and take proactive decisions autonomously to do the right thing by our customers and suppliers. Our principals are never compromised.

Work together – acting as one we deliver a sum greater than our individual parts. Our varied skills and resources broaden and enhance the personalised solutions we offer distributors, customers and end users. We achieve so much more by collaborating closely with our teams, clients. and suppliers.

Do it with passion – We are passionate about the impact our clothing makes to those who make it, our team, the businesses who sell it and those who wear it. We want to deliver unrivalled quality, value and choice that is right each time. Our passion gives us the energy, courage and care to go beyond the expected. We love what we do.

Do what you can to make the world a better place – We do what we can to make the world a better place. Continually looking for opportunities to make a positive change both near and far, breaking old patterns to deliver real improvements and lead the way.

Never stand still – Change is constant, that’s why we never stand still – we adapt, and generate innovations based on leading the market and offering curated options, this means listening, learning and evolving. We are humble and genuine in our pursuit of being better everyday.

The Role

We are recruiting a Business Development Assistant to join Norty’s Business Development Department.

This role is ideal for someone looking to build a career in Business Development, Account Management or Customer Success. Working closely with garment decorators across the UK and Ireland, you will help develop customer relationships, deliver valuable business support and promote Norty’s market-leading brands.

You will be responsible for maintaining proactive customer contact, delivering educational support, coordinating webinars and supporting customer-facing events. Through these activities, you will gain valuable experience in account development, relationship management, market awareness and commercial business growth.

This is a relationship-focused role where success comes from building trust, delivering value and helping customers grow their businesses through Norty’s products, services and expertise.

Responsibilities

Responsibilities

• Support the management of a portfolio of small B2B customers via phone, email, video calls, LinkedIn and live chat
• Maintain consistent customer contact through a structured account development plan
• Provide commercial insights, product updates and marketing resources that help customers grow their businesses
• Help customers maximise the value of Norty’s products, digital tools and resources to support their ongoing development
• Tailor communication and support to customer needs, identifying opportunities to strengthen relationships and encourage business growth
• Use HubSpot CRM to log activities, monitor customer interactions and identify opportunities for future engagement
• Capture customer feedback, market insights and competitor activity, sharing findings internally to support business decisions and future growth
• Support the planning and delivery of customer webinars, including hosting and/or co-hosting sessions
• Coordinate webinar follow-ups, including attendance tracking and engagement actions post-session
• Attend Norty roadshows, trade shows and exhibitions, building relationships with customers and helping grow Norty’s presence within the garment decoration market
• Provide general administrative support linked to business development activities, including scheduling, confirmations and preparation of materials and resources

Skills & Qualifications

• Strong communication and relationship-building skills (phone, email and online communication)
• Confident speaking to customers and representing a brand professionally
• Comfortable hosting or supporting webinars and online training sessions
• Strong organisation skills, able to manage multiple customer interactions and follow-up actions
• Confident using CRM systems (HubSpot experience ideal, but not essential)
• Good administrative skills, with attention to detail and ability to maintain accurate records
• Able to work collaboratively as part of a team and support wider department goals
• A proactive, customer-first mindset with a focus on delivering value and service
• Willingness and flexibility to attend roadshows, trade shows and customer events when required
• Previous experience in customer support, account management, business development support or a customer-facing role is desirable

Pay: £26,500.00 per year

Benefits:

• Casual dress
• Company events
• Company pension
• Cycle to work scheme
• Free parking
• On-site parking

Work Location: In person