Bookings Coordinator job at London Full Time NEW

About the role

Reporting to the Bookings Manager, you will play an essential role in delivering an exceptional patient experience while supporting the overall effectiveness and performance of the Bookings Department.

As one of the first points of contact for Oryon Imaging, you will guide patients and referrers through their booking journey with professionalism, empathy, and efficiency. You will ensure enquiries are handled accurately and promptly, appointments are scheduled appropriately, and patients feel informed and supported throughout their interaction with us.

Working within a structured and performance-focused team, you will contribute to departmental targets and service standards while maintaining a patient-first approach in every conversation.

This role suits someone who combines compassion with organisation, and who takes pride in delivering both excellent service and strong personal performance.

Please note: This role is subject to a satisfactory Disclosure and Barring Service (DBS) check in line with our safeguarding obligations. Employment will be conditional upon meeting the required level of clearance.

Responsibilities

-> Patient Experience & Engagement

• Respond promptly and professionally to all enquiries via phone, email, and other communication channels.
• Provide clear, accurate information about Oryon’s services across all brands.
• Guide patients through appropriate appointment options based on referral information and clinical pathways.
• Deliver a welcoming, empathetic and confident experience at every stage of the patient journey.
• Act as a reliable point of contact for patients, managing queries both before and after appointments.
• Escalate complex or sensitive matters to the Bookings Manager when required.

-> Bookings & Performance Contribution

• Convert enquiries into confirmed bookings through clear communication and effective follow-up.
• Proactively follow up on outstanding leads and incomplete enquiries to ensure patients receive timely support.
• Maintain accurate and up-to-date patient records within internal systems.
• Contribute to individual and team KPIs, including response times, booking accuracy, and conversion standards.
• Develop and maintain strong product and service knowledge to support informed and confident conversations.

-> Operational & Team Support

• Adhere to departmental processes and Standard Operating Procedures (SOPs).
• Support daily administrative tasks to ensure smooth departmental operations.
• Work collaboratively with colleagues and other departments to maintain service quality and operational efficiency.
• Adapt positively to workflow improvements and service changes.
• Demonstrate accountability, initiative, and attention to detail in all aspects of the role.

What We’re Looking For

We are seeking a patient-focused and organised professional with experience in a customer service, call centre, or busy office environment. The ideal candidate will have:

• Strong communication and active listening skills.
• An empathetic and professional manner.
• Confidence handling a high volume of enquiries while maintaining accuracy.
• The ability to manage competing priorities in a fast-paced environment.
• A proactive mindset and willingness to take ownership of performance.
• An interest in developing product knowledge and contributing to team success.

Experience in a healthcare setting or target-driven environment is desirable but not essential.

Why Work With Us?

Join a growing private radiology clinic in central London where patient care and operational excellence go hand in hand. As part of the Bookings team, you will play a vital role in shaping each patient’s experience while contributing to the continued growth and success of the department.

This role offers development opportunities within a structured and supportive team environment for individuals who demonstrate strong performance, reliability, and a commitment to service excellence.

Benefits & rewards

At Oryon we reward and recognise commitment to work with company benefits which include:

• Salary of £24,840 (Annum)
• 27 days of holiday (+ bank holidays)
• Contributory pension and Life Insurance scheme
• Private Health Care scheme and Diagnostic Scans to your Friends & Family by Oryon Imaging
• Other training, learning and development opportunities
• Enhanced maternity and adoption leave
• Cycle to Work Scheme
• Season Ticket Loan
• Benefits platform: Salary Extras provides you with discounts for gyms and online shopping, as well as a rewards platform to recognise good work
• Wellbeing: Employees Assistance Program to support with mental, physical and financial health

Job Types: Full-time, Permanent

Pay: £24,840.00 per year

Benefits:

• Company events
• Company pension
• Cycle to work scheme
• Employee discount
• Health & wellbeing programme
• Life insurance
• Private medical insurance
• Referral programme
• Sick pay
• Work from home

Application question(s):

• Will you require visa sponsorship in the future? – Visa sponsorship is not available for this role and is not anticipated to be available in the foreseeable future
• This role requires a minimum of two days per week on site at our London W1G office. Are you comfortable with this hybrid working arrangement?

Experience:

• Healthcare: 1 year (required)

Work authorisation:

• United Kingdom (required)

Work Location: Hybrid remote in London W1G 9ST