Block Property Manager job at Watford Full Time

Your new company
An exciting new investor-backed BTR organisation specialising in the management of professionally run rental homes and residential communities. It operates a people-first, service-led model, focusing on maintaining high living standards, strong resident engagement, and well-trained assets.

Your new role
As a Block Manager, you will be responsible for the effective day-to-day management of residential buildings, ensuring they are safe, compliant, and well-maintained whilst delivering an exceptional living experience for residents. You will lead on operational delivery across your schemes, managing on-site teams and external contractors, while maintaining strong relationships with residents and internal stakeholders.

Operations and Building Management

• Lead the day-to-day management of schemes, ensuring all services are delivered efficiently and to a high standard
• Carry out regular site inspections, including weekly, monthly and quarterly checks, ensuring high standards of presentation and safety
• Identify, manage, and resolve building defects, liaising with contractors and developers to ensure works are completed to the required standard and within agreed timeframes
• Manage planned and reactive maintenance, allocating works to contractors and developers to ensure works are completed to the required standard and within agreed timeframes
• Oversee contractor performance, ensuring compliance with service level agreements
• Maintain robust Permit-to-Work and contractor control processes

Health & Safety Compliance

• Ensure full compliance with all relevant legislation, including the Building Safety Act 2022 and Fire Safety Act 2021
• Manage site risk assessment and ensure corrective actions are completed within agreed timescales
• Work closely with the Health & Safety Manager to maintain compliance requirements, records and certificates
• Support the development and maintenance of the Building Safety Case and Golden Thread
• Lead on incident response, reporting, and escalation where required
• Carry out regular safety inspections, audits, and monitoring activities

Resident & Client management

• Deliver a high-quality, resident-focused service, ensuring a positive customer experience
• Manage tenancy lifecycle processes including move-ins, move-outs, and unit turnaround (target within 5 days)
• Handle fees related to apartment damage or dilapidation
• Deliver a high-quality, resident-focused service, ensuring a positive customer experience. While the resident services hub is responsible for handling complaints, it is essential to work collaboratively with the team to ensure swift and effective resolution of issues.
• Build strong relationships with residents, internal teams, and stakeholders
• Support community engagement initiatives and resident events

Financial & Administrative Management

• Support budget planning and ongoing financial management of schemes
• Monitor expenditure and ensure cost control across all services and projects
• Maintain accurate records, reporting, and documentation in line with company standards
• Manage asset registers and oversee stock control where applicable

General & Portfolio Management

• Support mobilisation of new developments into the portfolio
• Liaise with contractors and suppliers to ensure service delivery meets agreed standards
• Attend regular meetings and provide updates to the Senior Property Services Manager
• Attend and contribute to quarterly defect reviews, ensuring issues are tracked, reported, and resolved
• Participate in an on-call Rota for major incidents
• Travel regularly between sites within the regional portfolio

People Management

• Lead, motivate, and develop team members to deliver high performance
• Support recruitment, onboarding, and training of team members
• Foster a positive, inclusive, and collaborative team culture

You will be required to carry out other duties to assist the team during busy periods.You will be required to respond responsibly and promptly to out-of-hours emergencies (only where necessary and possible).
What you’ll need to succeed

• Proven experience in block management, or BTR/Flex Living environments
• Strong understanding of high-rise building compliance and health and safety requirements
• Experience managing contractors, budgets, and service delivery
• Knowledge of Building Safety Act 2022 and Fire Safety Act 2021 (essential)
• Experience managing or supervising teams
• Strong customer service and stakeholder management skills
• Lead the day-to-day management of schemes, ensuring all services are delivered efficiently and to a high standard, utilising a range of digital platforms and management systems to streamline operations and maintain effective communication.
• Demonstrate excellent IT skills, including proficiency in Microsoft Word, Excel, and other relevant software
• Ability to manage multiple sites and priorities effectively
• Calm and professional approach when handling challenging situations

Desirable:

• IOSH or NEBOSH qualification
• Membership of a relevant professional body (IRPM, TPI)

What you’ll get in return

• A competitive salary range of £40,000 – £45,000
• Discretionary bonus
• 25 days holiday + 8 bank holidays (pro rata if part-time)
• Personal Pension Plan (salary sacrifice available)
• Employee Assistance Program
• Life Assurance
• Optical vouchers
• Cycle and Tech schemes

What you need to do now
If you’re interested in this role, click ‘apply now’ to forward an up-to-date copy of your CV, or call us now.
If this job isn’t quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career.

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