Assistant Library Experience Manager
The University of Manchester Library is seeking an enthusiastic and customer-focussed Assistant Library Experience Manager to support the delivery of exceptional frontline services and create welcoming, inclusive, and highquality experiences for all library users.
About the Role
Working closely with the Library Experience and Spaces Manager, you will use your customer-service expertise to support and develop the Library Experience Team, ensuring the consistent delivery of excellent frontline services.
You will:
All activities will align with our commitment to service excellence.
The role is predominantly campus based but there will be opportunity to work from home from time to time.
About the Library Experience Team
The Library Experience Team serves as the first point of contact, handling membership, enquiries and accessibility support. By providing excellent frontline services and maintaining library spaces, they help all visitors feel welcome, supported and productive.
Recruitment Process
We welcome applicants from all backgrounds, whether you already work in higher education or come from sectors such as education, student support, or community services.
If you require any reasonable adjustments throughout the recruitment process, please let us know.
1. Shortlist As a first element of the shortlisting process, we will assess candidate’s applications against the person specification in the job description. To make the most effective use of your application, please clearly state what experience you have for each element of the person specification, doing your best to evidence all the essential knowledge, skills and experience.
2. Interview Shortlisted candidates will be invited to interview. You’ll have the opportunity to discuss your experience, demonstrate how you would apply it to this role, and share ideas with the interview panel.
Please be aware that due to the number of applications we receive we will unfortunately not be able to provide individual feedback on your application.
Equality, Diversity & Inclusion
The University of Manchester values a diverse workforce and welcomes applications from all sections of the community.
What you will get in return:
Other requirements
For an informal discussion about the role, contact: Natalie Patton, Library Experience and Spaces Manager [email protected]
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