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Full job description
Assistant Library Experience Manager
The University of Manchester Library is seeking an enthusiastic and customer-focussed Assistant Library Experience Manager to support the delivery of exceptional frontline services and create welcoming, inclusive, and highquality experiences for all library users.
About the Role
Working closely with the Library Experience and Spaces Manager, you will use your customer-service expertise to support and develop the Library Experience Team, ensuring the consistent delivery of excellent frontline services.
You will:
- Support the development and delivery of inclusive library services and spaces.
- Act as a first point of operational escalation for Library Experience Coordinators, using appropriate decision making to manage and resolve issues.
- Take a lead role in the operational delivery of recruitment, performance management processes, and development of staff and services.
All activities will align with our commitment to service excellence.
The role is predominantly campus based but there will be opportunity to work from home from time to time.
About the Library Experience Team
The Library Experience Team serves as the first point of contact, handling membership, enquiries and accessibility support. By providing excellent frontline services and maintaining library spaces, they help all visitors feel welcome, supported and productive.
Recruitment Process
We welcome applicants from all backgrounds, whether you already work in higher education or come from sectors such as education, student support, or community services.
If you require any reasonable adjustments throughout the recruitment process, please let us know.
1. Shortlist As a first element of the shortlisting process, we will assess candidate’s applications against the person specification in the job description. To make the most effective use of your application, please clearly state what experience you have for each element of the person specification, doing your best to evidence all the essential knowledge, skills and experience.
2. Interview Shortlisted candidates will be invited to interview. You’ll have the opportunity to discuss your experience, demonstrate how you would apply it to this role, and share ideas with the interview panel.
Please be aware that due to the number of applications we receive we will unfortunately not be able to provide individual feedback on your application.
Equality, Diversity & Inclusion
The University of Manchester values a diverse workforce and welcomes applications from all sections of the community.
What you will get in return:
- Fantastic market leading pension scheme
- Excellent employee health and wellbeing services including an Employee Assistance Programme
- Exceptional starting annual leave entitlement, plus bank holidays
- Additional paid closure over the Christmas period
- Local and national discounts at a range of major retailers Our University is positive about flexible working you can find out more here
Other requirements
- To work at any Library site as required
- To carry out such other duties as may reasonably be associated with the grade and a role of this nature
- To be flexible in relation to hours of work as may be reasonably requested from time to time
For an informal discussion about the role, contact: Natalie Patton, Library Experience and Spaces Manager [email protected]