Assistant Administrator job at Ashford Full Time

We are looking for a dedicated Assistant Administrator to join our East Kent Neuropsychiatry team.

The Impact You’ll Make

A Welcoming Presence: You will manage our reception area, meeting and greeting patients with empathy and professionalism as they arrive for their appointments.

Operational Excellence: You’ll provide high-quality administrative support to our clinicians and the wider admin team, ensuring the clinic runs like clockwork.

Driving Change: We value fresh perspectives! You’ll be encouraged to contribute to service improvements and help us find better ways to support our community

You will contribute to service improvements and ensure that we adhere to Trust values Caring, Inclusive, Confident and Curious.

To manage reception, meeting and greeting our patients, carers and

visitors signposting them to where to sit and wait for their appointment

To answer incoming calls via the 8 x 8 system, taking accurate

messages and passing them on to relevant staff

To make calls to our patients arranging appointments and confirming appointment times, managing the appointments on RiO and typing of and sending out of appointment letters.

To process incoming referrals scanning and uploading to RiO, opening them to our Service and preparing documentation for MDT.

To process outcome of MDT by sending acceptance and decline letters in a timely manner

We are Kent and Medway Mental Health NHS Trust. We care for the mental health and wellbeing of people across Kent and Medway and are rated ‘Good’ by the Care Quality Commission (CQC).

Our teams support children, young people and adults with a wide range of mental health needs. We also provide specialist services, including all-age eating disorder services and neurodevelopmental assessments for children and young people, such as autism and ADHD.

Because we work across the whole county and across hospital and community settings, we can make care more joined up and easier to access for the people we serve.

Our vision is simple: we are here to help communities not just live with mental illness, but live well. It’s why we’re passionate about working with communities to make mental health care better for everyone. Everything we do is guided by our values: caring, inclusive, curious and confident.

Join us if you share our passion for better mental health care and want to be part of a team that’s working well together.

Please refer to the attached job description for the full details on the responsibilities and person specification