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Full job description
About the role
The Trolley Airport Service Agent is a varied role with its primary function to ensure our customers always have access to a trolley from our dedicated locations across the campus. This role requires physical agility, attention to detail, and excellent customer service skills
The role operates on a rotational, 37 hour roster including early starts and late evening finishes with shifts up to 10 hours.
About the recruitment process
The recruitment process for this role will be comprised of a one stage interview process, which will be in person with members of our Terminal Operations team. This will be a competency based interview, with questions relevant to our values and the role.
Please note, depending on the volume of applications, the recruitment process for this role may change. We are committed to supporting diverse ways of thinking and working, so if you require adjustments in the recruitment process, please let us know on your application. You can find out more about our interview process here.
What you’ll be doing
- Trolley collection – on-foot collection and return of trolleys including landside/airside process
- Trolley clearance – on-foot processing trolleys from landside locations into our airside baggage reclaim halls
- Wayfinding – assisting customers with wayfinding and navigating the airport campus
- Airport Security – awareness of general airport security processes (unattended luggage, security breaches) and escalation process for reporting
- Customer interaction – assisting customers with general enquiries
- Assisting with the management of contingency queuing and other airport contingency plans under the guidance of the Operations Team
What we’re looking for
This role requires the successful candidate to be able to obtain a Counter Terrorist Check, so you must have been living in the UK for the last 3 years to meet residency requirements.
- Essential: A passion for delivering excellent customer service.
- Essential: : Attention to detail, ability to prioritise, and effective time management skills.
- Essential: A good level of physical fitness, and the ability to handle tasks such as pushing, pulling and walking long distances (over 10k steps per day)
- Essential: Be able to be cleared in accordance with CAA regulations (includes providing a satisfactory five-year reference history and EAL being able to undertake a satisfactory Criminal Record Check and Counter Terrorist Check on your behalf)
- Desired: Understanding of airport operations and processes impacting the passenger journey.
- Desired: Experience in a busy, customer facing environment
If your experience looks slightly different to what we’ve listed here, we encourage you to still apply. You could add something we didn’t know we needed.
What we’ll offer you
- Pension scheme- employer contributions can be up to 6%
- 28 days holiday, based on full time roles, increasing with service
- Annual discretionary bonus
- Supporting your health and wellbeing- private healthcare after 1 years’ service, access to our Employee Assistance Programme and occupational health services
- Free car parking on site and when you go on holiday
- We offer a range of other benefits, find out more here
Why EDI?
We are Edinburgh Airport, where Scotland meets the world. The success of the airport comes down to our people, and you can help us deliver even more big days for our passengers and colleagues. The development of your career is important to us, and we’ll support and encourage this every step of the way. We offer in-house and external training, both role specific and based on your objectives.
As a business we’re driven by our values – they’re at the core of our culture and everything we do. We will ask questions based on our values during your interview, as we’re looking for people who will demonstrate these values day-in, day-out. So if this sounds like you, apply now and get ready for your career to take off.
As a Disability Confident Leader, we are committed to ensuring applicants with a disability can participate fully in our recruitment process. Please let us know in your application form if you require any adjustments, such as parking arrangements or alternative methods of communication.
We give colleagues the opportunity to engage with different people and projects, within our business and beyond. You can get involved in a variety of different employee groups, including Diversity, STEM, Wellbeing, or create your own community – it’s important to us that you can share your interests and be yourself at work.