Administrative Assistant job at Royal Tunbridge Wells Full Time

The post will be based at Highlands House in Tunbridge Wells although you may be required to support our other site in Coxheath on occasions.

An Assistant Administrator will be a flexible resource to support teams in the provision of services to include organisation of work for self and other team members and will have front line contact with service users, carers, the general public or other external stake holders as well as internal colleagues. The focus of this post will be on typing and preparation of correspondence, diary management.

• Provide reception cover
• Excellent organisational and keyboard skills.
• Excellent typing
• Good working knowledge of Microsoft Office packages.
• Working to tight deadlines
• Act as a first point of contact for patients, carers, and healthcare professionals via telephone, email, and face-to-face enquiries,
• Manage and maintain patient records accurately using electronic systems, ensuring confidentiality is upheld at all time
• Coordinate appointments, including booking, rescheduling, and sending out clinic letters, ensuring patients and carers are kept informed.
• Prepare/distribute clinical correspondence such as appointment letters, Leaflets, and Clinic Letter in a timely manner.
• Support clinicians by organising clinics, uploading documents, and ensuring all relevant information is available ahead of patient appointments.
• Liaise with multidisciplinary teams, including GPs, consultants, and other healthcare services, to ensure continuity of care.
• Handle sensitive information with discretion, particularly when supporting patients undergoing cognitive assessments or receiving diagnoses.
• Monitor and manage shared inboxes, prioritising urgent queries and responding appropriately.
• Ensure clinic environments and administrative systems are organised, efficient, and compliant with organisational standards.
• Ability to work alone and also as part of a team.

We are Kent and Medway Mental Health NHS Trust. We care for the mental health and wellbeing of people across Kent and Medway and are rated ‘Good’ by the Care Quality Commission (CQC).

Our teams support children, young people and adults with a wide range of mental health needs. We also provide specialist services, including all-age eating disorder services and neurodevelopmental assessments for children and young people, such as autism and ADHD.

Because we work across the whole county and across hospital and community settings, we can make care more joined up and easier to access for the people we serve.

Our vision is simple: we are here to help communities not just live with mental illness, but live well. It’s why we’re passionate about working with communities to make mental health care better for everyone. Everything we do is guided by our values: caring, inclusive, curious and confident.

Join us if you share our passion for better mental health care and want to be part of a team that’s working well together.

Please see attached Job Description and Person Specification for further information.

Previous applicants need not apply again