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Job description
ADMINISTRATIVE ASSISTANT
Family Welfare is a reputable, vibrant and expanding charity established in the Wigan & Leigh area for over 60 years. The organisation offers a high standard of service and support to vulnerable people throughout the borough through our counselling and advocacy services. Our service to individuals and families includes respecting the individual or family life; strengthening communities; working in partnership when needed; using local resources effectively; learning from experience and remaining independent in the face of changing times. We believe that by working together and planning ahead we can achieve better.
An opportunity has arisen for the right candidate to join our busy, hard-working admin team.
Applicants must be friendly, flexible, professional, and enthusiastic, with the following skills:
- Education to at least GCSE or equivalent at Grade 4 or above
- Experience in an office environment providing administrative support
- Proficient IT skills and a good working knowledge of Microsoft Office
- Experience of reception/telephonist duties dealing with members of the public, including the ability to deal with sometimes upsetting/distressing phonecalls.
- Experience of handling money including the maintenance of accurate computerised records.
- Processing incoming invoices for payment.
- Processing of all incoming and outgoing mail.
- Excellent organisation and administration skills, including good attention to detail
- Excellent communication skills
- Ability to prioritise own workload
- Reception and hospitality to clients and visiting professionals, arranging refreshments if necessary.
- Co-ordinating and booking client assessments for the trainee programme and sending text reminders for appointments.
- Self-reliant and able to work with minimum of supervision
- Flexible and co-operative
- Ability to work under pressure and with frequent interruptions
- A level of interpersonal skills to enable professional relationships to be developed with clients, staff and other professionals.
- The ability to work autonomously and as part of a team
- The ability to liaise effectively with other agencies
- All other general admin duties as commensurate with the post
Responsible to: Admin Manager
The post attracts a salary of £25,000 per annum
The position is full time – 52 weeks (37.5 hours per week), office hours are 9.00-5.00.
Benefits.
- 25 days annual leave (along side bank holidays)
- 6% pension contribution (pension of your choosing after probation period)
- Mental Heath Day
- Eye tests subsidised
- Closed over Christmas period 25th Dec to 1st Jan (some on call may be required)
- Agile working policy
- Reasonable flexibility (up to 2 hours) provided to accommodate medical and health-related appointments, subject to operational requirements and advance notice.
- Training and development opportunities
- Opportunity to make a meaningful impact within a respected local charity serving the people of Wigan and Leigh
- Supportive and inclusive working environment
If you would like to join our friendly, forward-thinking and professional team, please email [email protected] for an application form. Please do not send your CV.
Closing date: 3rd July 2026
Interviews to be held as soon as possible thereafter
Family Welfare is committed to the safeguarding and promotion of the welfare of all vulnerable adults, children and young people and expects all staff and volunteers to share in this commitment. We operate stringent recruitment and selection procedures in order to identify those who are unsuited to work with vulnerable adults, children and young people and, if appointed, all staff are expected to undertake an enhanced DBS disclosure check or provide proof that such a disclosure check has been made which is current and transferable.
Job Types: Permanent, Full-time
Pay: £25,000.00 per year
Education:
- GCSE or equivalent (required)
Experience:
- Administrative experience: 1 year (required)
Work Location: In person