Log In
Sign Up
Full job description
SUMMARY:
-
Full-time,Temporary, 5 days per week, June- August 2026
-
Hourly paid
CORE SKILLS:
-
Given the on-call nature of the position, a flexible, hands-on approach to nature & hours of work undertaken is essential
-
Highly motivated, energetic, positive
-
Customer service orientated, friendly & approachable manner
-
Able to remain calm under pressure & to diffuse potentially difficult situations
-
Sensitive to needs of international students living away from home
-
Excellent communicator with students, colleagues, and external clients
-
Attention to detail, organised & thorough
OBJECTIVES:
-
To support the Accommodation Manager in running an efficient department and cover duties in their absence
-
To ensure the highest level of customer service and satisfaction
-
To maintain EF policies, regulations and criteria of accrediting bodies
-
To support students in their daily life and enable them to achieve the best experience and highest learning possible
-
To promote the best image of the school in the local community through contact with local suppliers, contractors, and other community contacts
-
To ensure all health and safety requirements are adhered to
-
To help maintain ‘one team’, where the different departments liaise and interact effectively and efficiently
RESPONSIBILITIES:
-
Confirms bookings alongside the customer support team
-
Allocates students to appropriate accommodation
-
Recruits, markets, evaluates & selects suitable homestay accommodation
-
Implements plans to optimize host family retention
-
Undertakes relevant training as required
-
Assists with visitors to school and participates in fam trips
-
Deals with general daily student enquiries, logging all student communication on students’ records.
-
Follows up on accommodation issues raised in student evaluations
-
Attends other school/Student Council/central meetings as and when required
-
Ensures concerns are escalated to managers/sales offices where appropriate
-
Reports maintenance issues
-
Assists students and sales offices with accommodation requests/changes and ensuring the in-house booking system is up to date.
-
Ensuring that correct information about supplements is given and money collected/payment confirmed before changes are effective
-
Liaises with recruitment offices regarding enrolment enquiries & student issues.
-
Preparing arrival & departure documents for weekend receptionists