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Full job description
This is a fantastic opportunity to join our Virtual Services team and play a key role in transforming patient care through digital innovation. As a Virtual Healthcare Technician, you’ll empower patients to take control of their health by delivering high-quality remote support, education and guidance.
You’ll be at the heart of improving patient outcomes, enhancing adherence to treatment and delivering a truly patient-centric experience — all from a virtual setting.
What you’ll be doing
- Delivering patient education and training via virtual platforms and telephone support
- Supporting patients to safely and confidently self-administer treatments, including injection techniques
- Conducting virtual consultations and follow-up interactions aligned to patient pathways and protocols
- Providing clear, compassionate communication to answer patient queries and address concerns
- Identifying any barriers to treatment adherence and escalating where appropriate
- Monitoring and reporting adverse events in line with clinical governance and pharmacovigilance requirements
- Maintaining accurate, timely patient records within electronic systems
- Signposting patients to additional support services where beneficial
- Collaborating with clinical teams and seeking guidance from qualified professionals when needed
Who we’re looking for
You’ll be a caring and confident virtual clinician with a passion for making a meaningful impact on patients and their families.
You will need:
- Experience working in a healthcare setting and completion of the care certificate
- Strong communication skills with the ability to explain complex or sensitive information clearly
- A patient-focused mindset with a passion for delivering excellent care and support
- Confidence working independently, with the ability to recognise when to seek guidance
- Good IT literacy, including Microsoft Office and digital systems
- An understanding of basic clinical procedures and healthcare practices (training will be provided)
- Resilience and adaptability in a fast-paced, virtual environment
What’s in it for you
- The opportunity to be part of an innovative, digitally-led healthcare service
- A role where you can make a genuine difference to patient outcomes and experience
- Ongoing training and development to support your clinical and professional growth
- A supportive team environment focused on collaboration and quality care
- Exposure to a wide range of services, products and patient pathways
Who we are?
Sciensus is a leading European life sciences organisation with over 30 years of experience, helping over 240,000 patients a year gain access to beneficial treatments and life-changing medicines. We empower patients with digital tools like the Sciensus Intouch app, to take control of their treatments, report on symptoms and quality of life, and access support through their care journey. We blend this with personalised support services from our team of over 700 licensed clinical staff. Whether we’re delivering cancer treatment in someone’s home or showing patients how to self-administer medicines, the human-touch care we provide helps patients make the most of their treatment.
What do we offer?
We work hard to make sure colleagues feel motivated, developed, and recognised for the great work they do.
Offering a salary of £28,067.46, and a comprehensive benefits package, including:
Offering a salary of £28,067.46, and a comprehensive benefits package, including:
- 25 days annual leave plus bank holidays
- Contribution based pension scheme
- Employee benefits platform
- Life insurance
- Private medical insurance (after qualifying period)
- Refer a friend scheme
- Ongoing learning and development opportunities
- Annual company event
- Yearly pay reviews
Our Values
We are a Disability Confident Committed Employer who has successfully gained the National Equality Standard (NES is the UK’s leading Equity, Diversity and Inclusion standard which was developed by the UK Government and the CBI). We are committed to the fair treatment of all candidates, regardless of race, gender, religion, sexual orientation, age or disability. We welcome applications from all and we select candidates based on skills, qualifications, and experience. Please talk to us during the application process to discuss any reasonable adjustments you may require.
We are committed to achieving Net Zero and reducing our ecological footprint and constantly working on new initiatives, some of our more recent ones include working towards Level 2 in the Greener Pharmacy Toolkit and replacing many of our vans with lower CO2 emission models. For information on other projects and our wider approach to sustainability please visit our corporate website.
The Process
One of the talent team will reach out for an initial screening call before face to face interviews are arranged.
Start dates are given after full pre-employment checks are completed.
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