Billing Administrator job at London Full Time NEW

Box Recruitment Solutions are exclusively recruiting for a growing telecoms business in Stamford Hill. Reporting directly to the Billing Manager, this is an excellent opportunity for a proactive and detail-oriented administrator with strong data handling and customer service skills to join a busy and supportive finance and operations team.

The successful candidate will be responsible for carrying out billing administration for both B2B and B2C customers across telecoms services including landline, broadband, leased lines and mobile services.

Key Responsibilities

• Billing & Data Administration
• Monthly billing administration for B2B and B2C customers
• Dealing with customer billing queries over the phone and resolving
• Add and organise data within the billing system
• Monitor and report billing data using internal systems
• Reconcile and validate discrepancies across platforms including Zoho, Salesstar, My Accounts and Abillity
• Import, match and verify data from multiple sources
• Customer Communications
• Generate and send end-of-contract letters to customers
• Handle customer and internal queries via email and telephone professionally
• Produce and dispatch billing and account-related correspondence
• Systems & Reporting
• Work with the Abillity billing platform
• Produce internal reports and compile team data for review
• Support the transition from manual to system-led billing processes
• Team Support
• Work closely within a collaborative team environment
• Support colleagues with ad hoc administrative and operational tasks
• Participate in cross-functional communication across the business

Preferred Skills & Experience

• Confident Excel skills including formulas and pivot tables
• Previous billing administration or data-driven administration experience
• Strong attention to detail and organisational skills
• Professional and confident telephone manner
• Exposure to billing and CRM systems such as Abillity, Zoho, Salesstar or similar billing platforms would be advantageous

Benefits

• 28 days holiday
• Private healthcare
• Discretionary yearly bonus
• KPI bonus scheme
• Discounted rewards scheme
• Early finish on Fridays