German Customer Service Advisor job at Hatfield Full Time NEW

CCP are proud to be working with an innovative international business who are looking to appoint a German Customer Support Specialist to join their growing operations team. This is a great opportunity for someone who enjoys problem-solving, customer interaction, and working in a fast-paced, technology-driven environment.

The Role
You’ll be a key point of contact for German and English-speaking customers, supporting a range of queries and ensuring issues are resolved efficiently and professionally. Working closely with internal teams, you’ll help maintain a smooth customer experience while supporting day-to-day operational activity.

Key Responsibilities:

• Manage incoming customer queries via internal systems and ticketing tools
• Provide support to German and English-speaking customers
• Troubleshoot and resolve issues, escalating where necessary
• Support account administration and system updates
• Maintain accurate records and internal documentation
• Assist with reporting and tracking of key operational activity
• Monitor trends and highlight recurring issues or improvements
• Support testing and quality checks following system updates or changes
• Work closely with internal teams across Operations, Product, and Customer Experience
• Share customer insight to support service improvements

What We’re Looking For:

• Previous experience in a customer service or client-facing role
• Fluent German and English (written and spoken)
• Strong communication and organisational skills
• High attention to detail and accuracy
• Confident using Microsoft Office and internal systems
• Ability to work in a fast-paced environment
• Proactive and solutions-focused approach
• Strong time management and ability to prioritise workload

Desirable:

• Experience with CRM or ticketing systems
• Background in technology or SaaS environments
• Further education or relevant qualifications

Why Apply?

• Hybrid working for better work-life balance
• Join a growing international business
• Supportive and collaborative team environment
• Exposure to global operations and customers
• Genuine opportunity for development and progression

If you’re fluent in German and English and enjoy delivering excellent customer support in a dynamic environment, this is a great opportunity to build your career.

CCP are proud to support many of the world’s best brands, helping them source talent, embrace diversity and build inclusive workplaces. To be considered for this role please apply using the link below, suitable candidates will be contacted in due course.