Hotel Front Office Associate (Part-Time) job at Birmingham Full Time

Hotel Front Office Associate (Part-Time)

Location: Apollo Hotel, 243-247 Hagley Road, Birmingham B16 9RA

Salary: Competitive Hourly Rate (depending on experience)

Job Type: Permanent | Part-time | Rotational shifts across 7 days | Early / Late / Night

Join a Long-Established Birmingham Hotel

The Apollo Hotel is a long-established independent 3-star hotel located minutes from Birmingham City Centre, serving both corporate and leisure guests.

We are seeking a reliable, professional and experienced Hotel Front Office Associate to join our reception team on a part-time basis.

This is a genuine hospitality role within a busy operational hotel environment and is suitable for candidates who already have previous hotel reception experience and are comfortable working independently across all shifts.

Important – Please Read Before Applying

This role requires:

✔ Minimum 2 years’ previous hotel reception experience
✔ Ability to work Early, Late and Night shifts
✔ Weekend and Bank Holiday availability
✔ Confident communication in fluent English
✔ Ability to remain calm and professional during busy periods
✔ Reliability, punctuality and strong attention to detail

Applicants without previous hotel reception experience are unlikely to be shortlisted.

Shift Patterns

Rotational shifts across all 7 days. Flexibility across all shifts is essential.

• Early Shift: 7am – 3pm
• Late Shift: 3pm – 11pm
• Night Shift: 11pm – 7am

Main Duties

• Guest check-in and check-out
• Reservations and guest enquiries
• Handling card and cash payments
• Ensuring guest charges are correctly posted
• Assisting guests professionally at all times
• Liaising with housekeeping and other departments
• Maintaining accurate shift handovers
• Supporting smooth hotel operations during busy periods

Requirements

• Minimum 2 years’ previous hotel reception experience is essential
• Experience with hotel PMS systems such as Guestline, Opera, or similar, is advantageous.
• Excellent spoken and written English
• Confident communication and customer service skills
• Reliable, punctual, and able to work independently
• Must have the right to work in the UK

What We Offer

• Competitive hourly pay
• Annual Pay Review: Based on UK National Living Wage standards
• Company Pension: Statutory pension scheme
• Free Parking: Ample on-site parking for employees
• Staff Discounts: On F&B, accommodation, Banqueting
• Stable long-term working environment
• Supportive management team

Several of our staff members have remained with the hotel for 10 – 30 years, reflecting the professional and supportive environment we maintain.

Application Requirements

To be considered, please include:

• Your hotel reception experience
• PMS systems you have worked with
• Your availability for Early / Late / Night shifts
• Your current employment status

Applications are reviewed as received and shortlisted candidates will be contacted directly.

The Apollo Hotel is an equal opportunity employer.

Pay: From £12.71 per hour

Benefits:

• Company pension
• Discounted or free food
• Employee discount
• Free parking

Ability to commute/relocate:

• Birmingham B16 9RA: reliably commute or plan to relocate before starting work (required)

Application question(s):

• Are you fully flexible and willing to work all shifts as required by the business, including weekends and bank holidays on a rota basis?
• Are you currently employed?
• Name all PMS Systems that you have worked with

Education:

• GCSE or equivalent (preferred)

Experience:

• Hotel Receptionist: 2 years (required)
• Hotel Reception Supervisor: 2 years (preferred)

Language:

• Fluent English (required)

Licence/Certification:

• Driving Licence (preferred)

Work authorisation:

• United Kingdom (required)

Work Location: In person