Administration Assistant job at Hertford Full Time NEW

Administration Assistant – Warehouse Office

Competitive salary | Full-time | Based at Hertford

Do you thrive in a fast-paced environment and take pride in keeping things organised, accurate and running smoothly? Are you confident communicating with customers and coordinating multiple tasks at once? If so, this could be the perfect opportunity for you to join one of the UK’s largest family-owned furniture retailers – established in 1899 and renowned for quality, service and style.

At Fishpools, great service goes beyond the showroom. We are now looking for an Administration Assistant to join our Distribution Centre team, ensuring our delivery and warehouse operations run efficiently while providing excellent customer support.

The Role

As an Administration Assistant, you will play a vital role in coordinating orders, deliveries and customer communications, acting as a key link between customers, the warehouse and delivery teams.

You will:

• Verify and schedule customer deliveries, ensuring all orders are accurate and ready to dispatch
• Communicate with customers via phone, email and messaging, providing updates and resolving queries
• Process payments and ensure balances are cleared prior to delivery
• Maintain accurate records across internal systems, logging all customer interactions and updates
• Plan and manage daily delivery routes, supporting drivers with instructions and resolving access issues
• Monitor delivery schedules, update changes and confirm successful completion of deliveries
• Produce delivery paperwork, manifests and route documentation
• Liaise with warehouse teams to coordinate order picking, collections and stock issues
• Track and follow up on delayed or “sticky” stock to minimise disruption
• Support supplier deliveries, booking-in processes and logistics administration
• Complete end-of-day checks and ensure all records are accurate and up to date

A flexible attitude to work is essential, and you may occasionally be asked to support additional duties to meet business needs.

About You

We’d love to hear from you if you are:

• Highly organised with strong attention to detail
• A confident communicator across phone, email and digital channels
• Calm under pressure and able to manage a busy workload
• Proactive, solution-focused and able to multitask effectively
• A team player who enjoys working collaboratively across departments

Previous experience in administration, logistics or a warehouse environment is beneficial but not essential; a positive attitude and willingness to learn are key.

Why Join Us?

Working at Fishpools means becoming part of a proud heritage brand where people stay, grow and thrive. In return for your dedication, we offer:

• Competitive salary
• Annual profit-related bonus
• Staff discount on our stunning range of furniture & home products
• Learning & development opportunities to support career growth
• Employee wellbeing programme including healthcare access & 24hr GP
• Discounts from popular high-street brands

If you enjoy organisation, problem-solving and being at the centre of a busy operation, we’d love to hear from you.

Pay: Up to £32,000.00 per year

Application question(s):

• Do you have previous experience in an administrative, logistics, or warehouse support role?

• Have you ever planned or coordinated deliveries, schedules, or routes?

• This role requires high attention to detail. Can you provide an example of where accuracy was critical in your work?
• Are you comfortable communicating with customers via phone, email, and messaging platforms?

• Are you available to work full-time hours, including flexibility if required?

Work Location: In person