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Order to Cash Lead, Global Business Services
At IVC Evidensia, we are a leading veterinary services provider in Europe and North America with more than 2,500 clinics and hospitals across 19 countries and around 42,000 employees. We aim to have an extraordinary impact on animal lives, supporting in the region of 25,000 animals every single day across our international network. IVC Evidensia exists to champion the long-term health and welfare of animals and deliver our purpose of Healthy Animals, Happy Owners.
As the GBS Order to Cash Lead your primary responsibilities are to oversee the end-to-end OTC operations within a multi entity international environment.
The role will be responsible for managing OTC operations ensuring service delivery through our outsourced business partner, Genpact, meets expectations from a performance (KPI’s), efficiency and accuracy and reconciliations perspective. In addition, the OTC Global Process Owner will report into this role and together you will be responsible for driving operational excellence and maintaining alignment with our business goals. You will focus on driving a culture of continuous process improvement and leverage technology and automation tools to optimise process, workflows and to reduce manual/transactional activities.
You will also partner with our Genpact OTC management team, country and regional CFO network in ensuring delivery of our OTC operations meets expected outcomes. Your will ensure timely execution of processes across regions and monitor SLA’s, KPI’s and compliance metrics ensuring continuous improvement and prompt issue resolution. You will implement best practices and support global standardisation of OTC policies and procedures while focusing on stakeholder engagement, compliance and risk management.
This role is a senior leadership role within GBS and as part of the GBS management team you will help ensure consistent and efficient OTC operations and will also ensure that our month end close process for OTC is accurate and done in compliance with IFRS and GAAP statutory requirements. In this role you will help shape the evolution of our global OTC function at this critical time for IVC Evidensia.
IVC Evidensia are going through an exciting period of significant change, and you will need to embrace and drive that change. This role requires a combination of strong relationship management skills, leadership skills, extensive knowledge of OTC practices, procedures and technology, the ability to navigate complex balance sheet processes and procedures, as well as the ability to collaborate with cross-functional teams and stakeholders in a rapidly evolving organisation.
Key Accountabilities/Responsibilities:
Experience/Qualifications:
Following receipt of your application, you will be contacted by one of our experienced hire recruitment team.
As a BAME and LGBTQ+ inclusive employer, we are keen to hear from candidates from all minority and diverse groups. As a Disability Confident Employer, we are keen to hear from candidates with disabilities and long-term health conditions and would be happy to discuss any reasonable adjustments needed during the recruitment process.
What We Offer:
At IVC Evidensia we recognise that our people are fundamental to the success of our business