Credit Control Query Analyst – Messaging Centre of Excellence job at Ipswich Full Time NEW

Credit Control Query Analyst – Messaging Centre of Excellence

Ipswich, UK

The successful applicant will join the UK Credit Control Messaging COE at a particularly exciting time. A newly established team, the focus would be to power the business faster and improve credit control service delivery on behalf of UK underwriters. The role will entail significant collaboration both internally and externally and will offer the candidate an opportunity to learn about the insurance industry and AXA XL.

The primary purpose of the Credit Control Query Analyst– Messaging COE role is to support and contribute towards the clearance unallocated Underwriters Signing Message (USM) by performing root cause analysis and finding appropriate resolution, whilst developing the necessary skillset to liaise with key internal and external stakeholders.

The role includes credit control processes within the Lloyds Bureau and Company Bureau markets, providing accurate and efficient processing of queries, with quality service levels, ensuring the end-to-end process is fully compliant in accordance with AXA XL guidelines.

You will be based in our newly refurbished Ipswich office; and be part of Smart Working initiative offering a hybrid way of working, combining both remote and office working

What you’ll be DOING

What will your essential responsibilities include?

• Predominantly review unallocated signings on theFrame (Premium Accounting System), developing knowledge of bureau business, retrieving data / documentation from DXC’s portals to facilitate root cause analysis
• Liaise with Underwriting Assistants and Policy Management (data-entry) teams to make sure accurate policy bookings and allocation of cash received
• Attaining knowledge and expertise around specific lines of business written by AXA XL to support the day-to-day functions of the role and drive improved traction of query resolution
• Liaise with Enterprise Shared Service Teams (in India) to make sure timely allocation of cash upon resolution of booking mismatches
• Build relationships and collaborate with underwriting support functions ensuring adherence to common standards and standard operating procedures across the UK&L portfolio of business
• Production of operational and business reports on a pre-defined frequency. Use workflow and time-tracking tools to manage workloads and make sure deadlines are adhered to and targets set by the management team are met
• Adhere to Credit Control service offering (and associated procedures) following stipulated stepa, selecting the applicablemethos of credit control. Liaise with brokers and escalate to manager where applicable
• Recognise and maximise opportunities to improve processes and drive improved traction through increased knowledge and efficiencies. Challenge the status quo and evolve controls and answer based ethos
• Make sure competence across all Premium Accounting Systems and DXC portals

You will report to the Messaging Team Lead

What you will BRING

We’re looking for someone who has these abilities and skills:

Required Skills and Abilities:

• Function within and contribute to a productive, results-driven team
• Analytical approach and the ability to break-down complex queries and apply problem-solving logic to develop pragmatic solutions
• The abilito to learn quickly, self-motivate and evolve in a high-pressure environment
• Work with attention to detail and demonstrate accuracy at all times to make sure correct procedures are adhered to and sound decision-making applied to drive effective results
• Demonstrate a pro-active, can-do approach supported by excellent organisational skills and the ability to prioritise work, adhering to deadlines and meeting stretch targets. Work autonomously

Desired Skills and Abilities:

• Proficient knowledge of Microsoft Excel with the ability to use VLOOKUPS, pivot tables, formula application
• Computer literate – Experience using Microsoft Outlook, Word, PowerPoint and Teams
• Some knowledge / understanding of insurance beneficial but full training will be delivered
• Some knowledge of the bureau mechanics would be beneficial

Who WE are

What we OFFER

• Five Business Resource Groups focused on gender, LGBTQ+, ethnicity and origins, disability and inclusion with 20 Chapters around the globe.
• Robust support for Flexible Working Arrangements
• Enhanced family-friendly leave benefits
• Named to the Diversity Best Practices Index
• Signatory to the UK Women in Finance Charter

• 
  Valuing nature: How we impact nature affects how nature impacts us. Resilient ecosystems – the foundation of a sustainable planet and society – are essential to our future. We’re committed to protecting and restoring nature – from mangrove forests to the bees in our backyard – by increasing biodiversity awareness and inspiring clients and colleagues to put nature at the heart of their plans.
• 
  Addressing climate change: The effects of a changing climate are far-reaching and significant. Unpredictable weather, increasing temperatures, and rising sea levels cause both social inequalities and environmental disruption. We’re building a net zero strategy, developing insurance products and services, and mobilizing to advance thought leadership and investment in societal-led solutions.
• 
  Integrating ESG: All companies have a role to play in building a more resilient future. Incorporating ESG considerations into our internal processes and practices builds resilience from the roots of our business. We’re training our colleagues, engaging our external partners, and evolving our sustainability governance and reporting.
• 
  AXA Hearts in Action: We have established volunteering and charitable giving programs to help colleagues support causes that matter most to them, known as AXA XL’s “Hearts in Action” programs. These include our Matching Gifts program, Volunteering Leave, and our annual volunteering day – the Global Day of Giving.