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Full job description
About Us:
Novix Health is a newly established, doctor-led private polyclinic located in the heart of Angel, London. We bring together GP services, dental care, diagnostics, mental health, MSK, and wellness services under one roof to provide seamless, patient-centred healthcare in a modern clinical environment.
The Role:
We are looking for a professional, friendly, and highly organised Receptionist / Patient Coordinator to join our growing team. As the first point of contact for patients, you will play a key role in delivering an exceptional patient experience while supporting the smooth day-to-day running of the clinic.
Key Responsibilities:
* Welcoming patients and visitors to the clinic
* Managing front desk operations and patient check-ins
* Booking appointments and coordinating clinician schedules
* Handling patient enquiries via phone, email, and in person
* Processing payments, invoicing, and administrative duties
* Supporting clinicians to maintain efficient patient flow
* Maintaining confidentiality and delivering high standards of patient care
Requirements:
* Previous experience in a private clinic, GP surgery, dental practice, or hospitality setting
* Excellent communication and interpersonal skills
* Professional appearance and patient-focused approach
* Strong organisational and IT skills
* Ability to work in a fast-paced environment
* Experience using EHR/clinic management systems is desirable
What We Offer:
* Competitive salary
* Modern, premium clinical working environment
* Supportive, clinician-led team culture
* Career progression opportunities as the clinic grows
Benefits:
- Employee discount
- Free flu jabs
Work Location: In person