Office Operations Assistant job at London Full Time

Overview
The Office Operations Assistant plays a vital support role within the MINISO UK Head Office. Reporting directly to the Office Manager, you will be responsible for ensuring the office runs efficiently while providing essential administrative and operational support across a broad range of functions. You will act as a first point of contact for general office queries and help coordinate communication between Head Office and the wider store estate.

About Us:

MINISO is a globally recognised lifestyle retailer offering high-quality, design-led products across homeware, accessories, beauty, stationery, and more — all at accessible price points. With over 8,000 stores worldwide and a rapidly expanding footprint in the UK (currently 61 stores and growing), MINISO UK is an exciting and fast-paced business operating at scale.

Our Head Office in London is the operational hub supporting the entire UK retail estate. We are looking for a motivated and organised Office Operations Assistant to join our team and support the smooth day-to-day running of both the Head Office and our growing store network.

This role is full time, office-based in central London.

About the role:

Office Management & Administration

• Assist the Office Manager in the day-to-day running of the Head Office, ensuring a well-organised and professional working environment.
• Manage incoming and outgoing correspondence, including post, couriers, and general email enquiries.
• Coordinate meeting room bookings, arrange catering where required, and prepare materials for meetings and events.
• Maintain office supplies, place orders for consumables, and manage supplier relationships for office essentials.
• Arrange travel and accommodation for Head Office staff (nationally and internationally), adhering to budgets and general requirements.
• Manage filing systems, both physical and digital, ensuring records are kept accurate and up to date.

Store Estate Support

• Serve as a key point of contact between the Head Office and the 61-store UK estate, ensuring effective communication and timely resolution of store queries.
• Assist with the coordination of store-related administrative tasks, including document distribution, compliance paperwork, and scheduling.
• Support the roll-out of new store openings, helping to coordinate logistics, equipment, and relevant documentation from Head Office.
• Maintain and update internal store directories, contact lists, and operational trackers.

Finance & Facilities Support

• Process purchase orders and invoices for office-related expenditure in line with company procedures.
• Liaise with the facilities management provider to log, track, and follow up on maintenance requests for the Head Office premises.
• Assist with the coordination of health and safety requirements for the Head Office, including record-keeping and compliance checks.

Projects & Ad Hoc Support

• Provide project support to the Office Manager and wider business as required, including research, collating data, and preparing reports or presentations.
• Assist with internal events, company-wide communications, and cross-departmental initiatives.
• Undertake any other reasonable duties as directed by the Office Manager to support the efficient operation of the business.

Person Specification:

• Previous experience in an administrative, office support, or operations assistant role.
• Strong organisational skills with the ability to manage multiple priorities and deadlines effectively.
• Excellent written and verbal communication skills with a professional and personable manner.
• Proficiency in Microsoft Office Suite (Word, Excel, Outlook, PowerPoint) and general IT literacy.
• A proactive, can-do attitude with a willingness to support across a wide range of tasks.
• High attention to detail and a commitment to accuracy.
• Ability to work both independently and collaboratively as part of a team.

Desirable

• Experience in a retail, FMCG, or multi-site business environment.
• Familiarity with facilities management or office procurement processes.
• A genuine interest in retail, design, and lifestyle brands.

Benefits:

• Competitive salary commensurate with experience.
• 25 days annual leave plus UK bank holidays.
• Generous staff discount across the MINISO product range.
• A vibrant, international, and fast-growing company culture.
• Central London Head Office location, close to public transport links.

Job Types: Full-time, Permanent

Pay: £28,000.00-£30,000.00 per year

Benefits:

• Casual dress
• Company events
• Company pension
• Employee discount
• Life insurance

Application question(s):

• What is your expected base salary for this role?
• Do you currently require visa sponsorship to work in the UK, either now or in the future?
• What is your current Right-to-Work status in the UK? If your permission to work has an expiry date, please specify the date.
• Can you confirm that you understand that you are required to come to the office in Baker Street, central London every working day, Monday to Friday and that you are willing to do this?
• Please advise your availability to start immediately please?
• Explain your experience of booking accommodation and flights for a busy leadership team?
• Do you have experience of supporting the payroll process?
• Please share your view on your ability to work with excel and work related to numbers?

Experience:

• Administrative: 6 years (required)

Language:

• English (required)

Work authorisation:

• United Kingdom (required)

Work Location: In person