Want to find out more about this role before you apply? We are holding an Open Day at our North East Regional Operations Centre (Calder View House, Wakefield, West Yorkshire, WF2 7UA) on Saturday 9th May. The open day times are 10:00 to 14:00.
About the job.
As a Control Room Operator, you’ll be the first line of support when someone makes that crucial roadside call. Whether it’s a breakdown, an accident, or an urgent road issue, you’ll be the voice of reassurance, the problem-solver, and the one who mobilises the right teams to take action. From setting road signs and signals, to coordinating with emergency services and ensuring our road workers can safely carry out maintenance and upgrades – you’ll be at the heart of it all.
Every day in our Regional Operations Centre is different. It’s fast-paced, dynamic and incredibly rewarding. We take immense pride in our work, knowing that we’re connecting businesses, families, and communities across the country with passion and dedication.
We’re looking for people to join our diverse and energetic team to manage our road networks in the West Yorkshire region, where you’ll be based at our Regional Operations Centre in Wakefield.
Our Control Room Operator’s operate 24/7, 365 days of the year, so our operators work 6 days on, 3 days off. Consisting of: 3 earlies (6am 2.26pm), 3 lates (2pm 10.26pm), 3 rest, 3 covers (can be any of these shifts), 3 nights (10pm 6.26am), 3 rest.
The starting salary for this role is up to £36,262.50 (made up of base salary plus 25% shift allowance) increasing to up to £37,762.50 (made up of base salary plus 25% shift allowance) after 9 months probation.
Want to find out more about our Control Rooms, take a look here!
Playing a role in coordinating road maintenance activities and construction work, ensuring that such operations are carried out safely and with minimal disruption to traffic.
About you.
We are looking for people who are great communicators and proficient problem-solvers. If you put safety first, take ownership of your work, show passion for what you do, work effectively in a team, and demonstrate integrity in how you do it then you’ll be a great fit for our organisation.
Some skills and requirements we are looking for include;
Other Requirements
About us.
Here at National Highways, we manage and improve England’s motorways and major A roads, helping our customers have safer, smoother and more reliable journeys. Our priorities are safety, customers and delivery, and at the core of this, are our values of passion, integrity, safety, teamwork and ownership.
Operations is at the heart of keeping the strategic road network moving and ensuring our customers get the best possible experience when using our roads.
We address over 39,000 customer enquiries every month, plan and deliver all maintenance activities on the network, drive efficiencies and improvements across our systems and roads, and respond to incidents across 4,500 miles of motorways and major A-roads that we manage. All to make sure National Highways customers have safer, smoother, and more reliable journeys.
We are committed to creating a diverse environment and welcome applicants from all backgrounds.
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