Facilities Helpdesk Coordinator job at Kings Cross Full Time NEW

Job Title: Facilities Helpdesk Coordinator (Temporary)Location: North London
Contract Type: Ongoing Temporary
Pay Rate: Up to £18 per hour per hour
Working Hours: Monday – Friday, 11:30am – 7:00pm

I am currently recruiting for a Facilities Helpdesk Coordinator to join a leading UK technology innovation organisation that accelerates the adoption of advanced digital technologies such as AI, immersive tech, and future networks to support business growth and innovation.

Role OverviewThe Facilities Helpdesk Coordinator will manage facilities-related queries and service requests through a helpdesk ticketing system, ensuring a high standard of workplace operations across a busy, modern office and technical environment.This role plays a key part in coordinating contractors, supporting facilities services, and ensuring a safe, efficient, and well-maintained workplace for staff and visitors.

Key Responsibilities

Helpdesk & Ticket Management

• Manage all incoming facilities requests via the helpdesk/ticketing system.
• Log, categorise, prioritise, and assign tickets in line with SLAs.
• Monitor ticket progress and ensure timely resolution or escalation.
• Maintain accurate records and provide updates to stakeholders.

Facilities Support

• Coordinate reactive and planned maintenance activities.
• Support the delivery of hard FM (e.g., HVAC, electrical) and soft FM services (cleaning, waste, security).
• Assist in maintaining safe and compliant facilities in line with health & safety standards.
• Support day-to-day workplace operations, including meeting rooms and shared spaces.

Contractor Coordination

• Liaise with external contractors and service providers for maintenance works and site visits.
• Schedule contractor attendance and ensure works are completed to agreed standards.
• Ensure contractors adhere to site procedures, permits, and health & safety regulations.
• Monitor completion of works and update tickets accordingly.

Customer Service

• Act as the first point of contact for facilities queries.
• Deliver a professional and responsive customer service experience.
• Manage and resolve issues efficiently, escalating where required.

Administration & Reporting

• Maintain documentation, service records, and compliance logs.
• Assist in producing reports on ticket volumes, SLAs, and contractor performance.
• Identify recurring issues and suggest service improvements.

Key Skills & Experience

• Previous experience in a helpdesk, service desk, or facilities coordination role.
• Experience using ticketing systems (CAFM, ServiceNow, or similar).
• Good understanding of facilities management services.
• Experience coordinating contractors or third-party suppliers.
• Strong organisational skills and ability to manage multiple priorities.
• Excellent communication and customer service skills.

Personal Attributes

• Proactive and solution-oriented
• Strong attention to detail
• Calm under pressure and able to prioritise workloads
• Professional, approachable, and customer-focused
• Team player with strong coordination skills

Additional Information

• This is an ongoing temporary position with potential for extension.
• Evening coverage is required as part of the facilities team support model.
• The role is based on site in a modern, collaborative technology environment.

Please note this role is expected to start immediately, please apply below.