Customer Service Representative job at Gateshead Full Time

Passionate about Customer Service?

About Us

Affordable Waste Management is a leading B2B waste broker with a simple mission: “We take the worry out of waste.” By leveraging our collective buying power, we negotiate the best prices and use tried-and-tested suppliers across the UK, allowing our thousands of returning customers to focus on their real business needs.

Established in 2020, we are one of the fastest-growing companies in our sector, which allows for excellent progression opportunities within the company. We work from a relaxed, friendly, and modern office in the heart of Team Valley. We provide an elite working environment, investing in top-tier equipment and technology to empower you to perform at your absolute best.

PRIDE – Our Core Values

We have PRIDE in everything we do. It’s more than a set of values — it’s the standard we bring to every client, every project, and every solution we deliver. We are looking for individuals who embody these principles:

• P – Professional: Professionalism is at the heart of everything we do. From the first point of contact to project completion, we deliver a service that is dependable, respectful, and tailored to both businesses and individuals.
• R – Reliable: Our clients trust us because we consistently deliver on our commitments. We pride ourselves on being responsive, dependable, and committed to achieving the highest standards every time.
• I – Integrity: We operate with honesty, transparency, and accountability in every aspect of our business. Building long-term relationships is important to us, and we believe trust and integrity are the foundations of lasting partnerships.
• D – Dynamic: We are forward-thinking and continuously striving to improve the way our industry operates. By challenging ourselves and working closely with our suppliers, we create waste removal solutions that are efficient, seamless, and stress-free for our clients.
• E – Expertise: With extensive industry knowledge and experience, we understand the needs and expectations of our customers. Our expertise allows us to deliver the right solutions, combine the best resources, and achieve outstanding results for every client

Responsibilities:
– Provide excellent management and resolution of customer enquiries, requests, and complaints.
– Handling any customer complaints and ensure a timely resolution.
– Collaborate with other departments to ensure a seamless customer experience.
– Raising support tickets to enable tracking and resolution of customer requests.
– Investigating and resolving customer complaints.
– Provide assistance with any invoice queries or disputes.
– Escalating inquiries to the appropriate team member, when necessary.
– Assisting with registration or account creation and ensuring legal documents are drafted correctly.
– Handling any incoming queries via email and phone.

Salary & Rewards:

• Competitive Base Salary: We pay for world class employees.
• Performance-Based Bonus: We reward excellence. You will be eligible for a performance-based bonus linked to key service metrics,
• Progression Opportunities: As one of the fastest-growing companies in the sector, we offer clear pathways for career advancement.
• Modern Working Environment: Access to top-tier technology and equipment in our Team Valley office.

Required:
– Minimum of 2 years experience in a similar B2B Customer Service role.
– Excellent communication skills, both verbal and written.
– Strong analytical and problem-solving abilities.
– Excellent interpersonal and active listening skills.
– Clear communication skills and a strong command of the English language.
– Strong attention to detail.
– Working knowledge of customer relationship management (CRM) tools.
– Ability to work well in a team.
– Multitasking skills and good organisational and time management abilities.
– In-depth knowledge of customer relationship management (CRM) principles.
– Ability to work calmly under high-stress situations.

Job Type: Full-time

Pay: £30,000.00 per year

Benefits:

• Company events
• Company pension
• Free parking

Experience:

• Customer service: 2 years (preferred)

Language:

• English (required)

Work authorisation:

• United Kingdom (required)

Work Location: In person

Expected start date: 08/06/2026