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Full job description
Tenancy Support Worker
Location: Swansea, with travel around the area
Salary: £24,479 per annum, pro rata
Hours: 35 per week – Monday to Friday 9am to 5pm
Contract: Fixed term contract until 31st March 2027
Additional Requirement: Full UK Driving Licence and access to a vehicle – business mileage reimbursed
Do you love helping people in need? Are you looking for a rewarding role that could kick start your career in the health and social sector?
We are looking for a passionate and enthusiastic person with great people skills to join our Health and Care service as a Tenancy Support Worker. If you have a caring, patient, and helpful nature you could make a tangible difference to someone’s life. No professional experience? No problem. If you can make someone feel cared for and comfortable then you’d be a perfect fit for us.
Our Tenancy Support Workers are a friendly face to someone who may be struggling to do things for themselves due to age, illness, or vulnerability. You’ll allow people to enjoy healthier, more fulfilling lives. Not only will a career within Health and Care will be rewarding, it can also providing extensive progression opportunities and allow you to build meaningful relationships with both colleagues and service users. It’s not just a job, but an amazing way to give back to your community.
A day in the life of a Tenancy Support Worker will include
- Providing practical and emotional support to service users, including welfare checks, phone calls, shopping, and help with day‑to‑day tasks.
- Delivering flexible, reactive support to adults after a hospital stay to enable early discharge and reduce the risk of readmission.
- Responding to referrals from Clinicians and Community Health Professionals, assessing individual needs and creating tailored support plans.
- Assisting with essential activities such as attending hospital appointments, prescription collection, and other tasks that service users may struggle to complete independently.
To be a successful Tenancy Support Worker you’ll
- Hold a full UK manual driving licence, have access to a vehicle, and be comfortable working flexibly outside typical hours.
- Possess good knowledge of NHS and Social Care services, using this to enhance service quality for users.
- Bring a professional, diplomatic, and confidential approach to handling queries and improving service delivery.
Interested? The closing date for applications is 23.59 on Monday 18th May 2026.
In return for your commitment and expertise, you’ll get:
- Flexible working: Remote and hybrid working, flexitime, compressed hours, and job sharing.
- Holidays: 36 days annual leave (including bank holidays) + option to buy 5 extra days.
- Pension scheme: Up to 6% contributory pension.
- Learning & Development: A range of career & learning opportunities.
- Discounts: Blue Light Discount Card, Tickets For Good & employee benefits platform..
- Wellbeing Support: Peer Supporters, CiC (EAP) & Headspace App.
- Cycle2Work: Lease a bicycle through the scheme.
We are proud to be part of the Disability Confident scheme for UK-based roles. During your application, you’ll have the option to apply under the scheme.
We are dedicated to building an inclusive, equitable and wellbeing‑focused culture where everyone feels safe, valued and can thrive. Guided by our Equity, Diversity, Inclusion and Wellbeing Strategy, we foster belonging, psychological and physical wellbeing, and work to remove barriers to fair opportunities. Grounded in compassion and anti‑racist practice, we listen to diverse voices, value lived experience and create environments where staff and volunteers can succeed. Join us and be part of an organisation that leads with care, celebrates difference and helps everyone succeed.
Together, we are the world’s emergency responders