Guest Experience Specialist LHR job at Heathrow Full Time NEW

Guest Experience Specialist – Signature Aviation, Heathrow FBO

Full time, Permanent

Who we are:

With more than 225 locations worldwide, Signature Aviation is the largest global network of private aviation terminals, delivering safe, convenient, and elevated experiences to those we serve. As a premier hospitality organisation and a certified Great Place to Work™, we are committed to redefining private air travel. Our nearly 6,000-strong team of aviation experts and enthusiasts is dedicated to delivering excellence to our guests and communities, and it starts with taking care of our team.

Signature provides a variety of benefits, programmes, and resources to support our team members’ overall well-being and professional development. We proudly volunteer and give back, focusing on elevating the communities where we operate and empowering the next generation of aviation professionals.

Your new role:

As a Guest Experience Specialist, you will assist in the day-to-day operations of our base, providing exceptional guest experience to all guests and flight crews in line with our Signature Service Program. You will be responsible for ensuring all our guests receive an outstanding experience through all touch points, from point of reservation through to their arrival and departure to include manual handling.

You will be responsible for making and processing guest reservations via Signet (our internal platform), ensuring both Outlook and Signet boxes are checked regularly and answering requests in a timely manner. You will facilitate both departing and arriving flights, and work closely with the wider Guest Experience stakeholders’ team to share details of services requested and information pertinent to each flight.

This is a great opportunity for growing an exciting career in Aviation Hospitality.

About you:

The important bits: You will be a minimum of 18 years of age with the ability to pass company background checks (criminal and motor vehicle), drug & alcohol tests, meet airport background check requirements to receive and maintain an airport security badge, and be insurable by the Company’s applicable insurance policies. You must hold the right to work in the UK and have a full UK driving licence.

In addition:

Although full training will be provided on all aspects of the role, you will ideally have proven experience within a related role – front-of-house or ramp side – either within Aviation Services or Hospitality. You’ll have excellent interpersonal skills and enjoy working with people, communicating clearly and professionally at all times. You’ll be adaptable and reliable, with good judgement and high standards of accuracy whilst supporting day-to-day operations. You’ll be comfortable working accurately under pressure in a fast-paced, operational environment, with the ability to stay calm, focused and organised when things get busy. You’ll be IT-literate, with a good working knowledge of Microsoft Office programmes including Word, Excel and PowerPoint. Additional language skills would be an advantage.

What We Offer:

Our people are extremely important to us, so we offer a benefits package designed to motive and reward you, whilst considering your overall wellbeing and all-important work/life integration.

• Enhanced holiday entitlement

• Defined Contribution Company Pension Scheme, with matched contribution up to 7.5%

• Employee Assistance Program – 24/7 help, guidance and support including access to free face-to-face counselling

• Healthcare Cash Plan (Medicash)

• Access to an Employee Perks platform (shopping discounts)

• Free on-site parking

• Full uniform provided

• Full access to LinkedIn Learning and ongoing Training & Development Opportunities

• Global Development Scheme Opportunities

• Mentorship schemes

• Recognition programme – performance, going above and beyond, service

• Volunteering / Charity Days

• Regular social events

• Enhanced Family Friendly Leave Policies

Interested?

To apply, simply submit your updated CV outlining your qualifications and experience.

Due to the high volume of applications, we regret to inform you that we may not be able to respond to everyone individually. If you do not hear back from us, please assume that your application has not been successful on this occasion.