Cargo Clerical Team Leader UK job at Heathrow Full Time NEW

Responsibilities:

• Supervise/allocate tasks including reporting absences and overtime.
• Plan and deploy resource to meet customer and operational requirements
• Develop an open feedback culture by managing the performance of employees and ensure workplace standards are maintained
• Ensure compliance with all Swissport corporate safety and security procedures in order to meet/exceed regulatory standards that deliver the desired customer service experience
• Comply with all relevant legislation as well as airport authority and carrier security requirements
• Comply with Swissport policies, procedures and processes
• Maintain up-to-date manuals and documentation as required
• Build and maintain relationships with customers and airport authorities
• Encourage consistency and collaboration by ensuring clear communication at all levels. This will include staff briefings, shift handover meetings, one-to-ones and completion of relevant reports
• Ensure compliance with Swissports Standard Operating Procedures (SOP’s)
• Resolve conflict and irregularities and take appropriate action
• On the job guiding, coaching and mentoring
• Signing off break/build documentation
• Other duties as assigned

Qualifications:

• In possession of at least three GCSE’s / O Levels
• Flexible to work a variety of shifts (days, evening, nights, weekends, and public holidays)
• Ability to speak and understand the English language
• Ability to travel to the airport at times when public transport is not available
• Excellent communication skills (written and verbal)
• Able to work as part of a team in a challenging environment
• Previous experience working in an aviation environment is desired
• Demonstrable supervisory experience for at least three years
• Excellent organisational and planning skills
• Excellent oral and written communication skills
• A full driving licence
• Proficient in Microsoft Office and able to learn relevant computer systems
• Ability to follow processes and procedures and apply flexible approach when required
• Commitment to continuous improvement

• Satisfactory completion of three years continuous service (typically)
• Attainment of competency in all basic, intermediate and advanced tasks and duties
• Understanding and acceptance of the requirement to undertake additional duties and responsibilities associated with the seniority of this role
• Further progression / promotion – subject to successful application to job vacancies arising.

• Customer satisfaction recorded through compliments received / complaints minimised
• All documentation / data input completed accurately and on time
• Quantity of Airway Bills / Worked Hours target met and exceeded
• Departure of Flight Messaging targets met and exceeded

• Ensure Compliance with all Swissport Operating Procedures (including site safety rules)
• Ensure compliance with all Unifirm and PPE Requirements
• Issue Employee Recognition Notices as and when required
• On-the-job guidance and coaching / Mentoring and Assessment of staff
• Satisfactorily completed Supervisory skills course or Competent Supervisory Skills
• Supervise Emergency Procedures
• Supervise all Operations for which the job holder is responsible
• Stand-in for Supervisor or Equivalent as required (ad hoc / short term basis