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Full job description
Description
Edinburgh Airport (EH12 9DN)
£12.72 per hour
29 hours per week | 6 days on, 3 days off shift pattern
Be the friendly face of travel
At Aviation Services, we’re proud to be the Ground Handling Partner of easyJet at Edinburgh Airport, supporting flights to over 40 destinations from Scotland’s capital.
As a Passenger Service Agent, you’ll be one of the first people passengers meet on their journey. From check-in to boarding, you’ll help create a smooth, stress-free airport experience while making sure everything runs safely and on time.
If you enjoy helping people, solving problems, and working in a fast-paced environment where no two days are the same — this could be the role for you.
No airport experience? No problem.
We provide full training and support from day one.
We provide full training and support from day one.
Whether you’ve worked in retail, hospitality, customer service, travel, events, or you’re looking for a fresh start — we’d love to hear from you.
What you’ll be doing
What you’ll be doing
As part of our Passenger Services team, you’ll help customers throughout their airport journey by:
✈️ Assisting passengers at check-in and boarding gates
✈️ Checking travel documents and boarding passes
✈️ Helping with baggage queries and excess baggage charges
✈️ Supporting passengers during delays, cancellations, or disruptions
✈️ Answering customer questions and resolving issues
✈️ Setting up check-in and boarding areas
✈️ Ensuring safety, security, and operational procedures are followed at all times
✈️ Checking travel documents and boarding passes
✈️ Helping with baggage queries and excess baggage charges
✈️ Supporting passengers during delays, cancellations, or disruptions
✈️ Answering customer questions and resolving issues
✈️ Setting up check-in and boarding areas
✈️ Ensuring safety, security, and operational procedures are followed at all times
You’ll play a key role in creating a positive travel experience for every passenger.
What We’re looking for
What we’re looking for
We’re looking for people who are:
✔ At least 18 years old
✔ Friendly, approachable, and confident speaking with people
✔ Calm under pressure and great at problem-solving
✔ Reliable and organised
✔ Comfortable working in a busy, fast-paced environment
✔ Flexible to work early mornings, evenings, weekends, and bank holidays
✔ Comfortable using basic computer systems
✔ Friendly, approachable, and confident speaking with people
✔ Calm under pressure and great at problem-solving
✔ Reliable and organised
✔ Comfortable working in a busy, fast-paced environment
✔ Flexible to work early mornings, evenings, weekends, and bank holidays
✔ Comfortable using basic computer systems
No previous airport experience is required — just great customer service skills and a positive attitude.
What you can expect from us
Available now? So are we.
If you’re ready to start your next opportunity, we’re ready to help you get there.
We’ll guide you through the required pre-employment checks, including background screening, employment history checks, and drug and alcohol testing required for airport roles.
From there, you’ll join us for a full induction and training programme before stepping into your role.
We’ll support you every step of the way to make sure you feel confident, prepared, and ready to succeed.
And yes — we’ve got your uniform covered too.
Your success matters to us, and we’ll make sure you’re fully equipped from day one.
What you’ll get
✨ £12.72 per hour
✨ Full training provided
✨ Career development opportunities within an international business
✨ Enhanced annual leave that increases with service
✨ Employee wellbeing support
✨ Staff discounts in airport shops and restaurants
✨ Supportive team environment
✨ Full training provided
✨ Career development opportunities within an international business
✨ Enhanced annual leave that increases with service
✨ Employee wellbeing support
✨ Staff discounts in airport shops and restaurants
✨ Supportive team environment
Why join Aviation Services?
We’re proud of the teams that keep Edinburgh Airport moving every day.
We’re proud of the teams that keep Edinburgh Airport moving every day.
From helping passengers start their holidays to ensuring flights leave on time, every role here makes a difference.
At Aviation Services, we invest in our people, create opportunities to grow, and value individuals who bring positivity, professionalism, and team spirit to work every day.
Apply today and help passengers take off with confidence ✈️
About Aviation Services EDI Limited
We specialize in delivering innovative solutions and exceptional services to meet the diverse needs of our clients. With a strong commitment to quality and customer satisfaction, we strive to exceed expectations and drive success in every project we undertake.