Customer Service Adviser job at Edinburgh Full Time

Job description

At InXpress, our continued growth means that we are now recruiting for a talented individual with a “can do” attitude to occupy a full-time customer service adviser position in its Edinburgh office.

Who we are:

Family-run, we’re the 4th largest business within a global franchise operation of over 470 offices worldwide and are currently the UK Franchise of the Year. Working with our major carrier partners such as DHL, UPS, and FedEx, we provide worldwide shipping and logistics services to small and medium-sized businesses.

Who you are!

• Highly energetic and enthusiastic
• A basic desire to succeed and enjoy what you’re doing
• The skills to influence and persuade people
• Great team player
• Customer service-oriented
• Hungry and ambitious with the drive to succeed
• Confident, outgoing personality
• Excellent phone manner with strong communication and interpersonal skills
• Be able to work on own initiative with minimal supervision
• A completer finisher that’s able to multi-task

Your role:

• Using your first-class communication skills, you’ll be responsible for both retaining and developing new business with existing clients
• Working closely with our carrier partners providing our customers with best advice and solutions saving both time and money
• Coach and train customers to use our on-line portal
• Seek referrals from both customers and carriers
• Be perceived as a remote extension of our customer’s business

Opportunities like this don’t come along very often. Here you’ll have the chance to realise your potential in an environment where you can make a real difference.

What you’ll receive:

• A thorough induction
• Ongoing training and coaching
• You’ll be set up to succeed so you have all the skills to do your job!
• OTE between £33k and £36k
• 25 days holiday plus 8 statutory holidays
• Private medical insurance

Still interested?……then we’d love to hear from you.

Job Type: Full-time

Pay: £33,000.00-£36,000.00 per year

Benefits:

• Company pension
• On-site parking
• Private medical insurance

Work Location: In person