Administrative Assistant / Office Support Assistant job at Caerphilly Full Time NEW

Administrative Assistant / Office Support Assistant

Company: Voltsecure
Location: Unit A1 Ayjay House, 23 Greenway, Bedwas, Caerphilly, CF83 8DW
Job Type: Part-time, Permanent
Hours: 25 hours per week
Working Hours: Monday to Friday, 09:30am to 2:30pm
Pay: £13.50 to £15.00 per hour, depending on experience
Monthly Gross Pay: Approx. £1,462.50 to £1,625.00 before tax, based on 25 hours per week

About Us

Voltsecure is an ever evolving electrical, fire, and security contracting business working across the UK and Europe. We provide electrical installation, CCTV, intruder alarm, access control, fire alarm and security services for commercial and domestic clients.

As the business continues to grow, we are looking for a reliable and organised Administrative Assistant to support our existing Business Administrator and help ensure the smooth day-to-day running of the office.

This is an important support role within the business and would suit someone who is confident, dependable, well organised and comfortable working in a busy small-business environment.

The Role

We are looking for an Administrative Assistant / Office Support Assistant to help with general office administration, customer communication, job coordination and day-to-day business support.

You will work alongside our existing Business Administrator, assisting with daily tasks and helping to keep the office running smoothly during busy periods, holidays and staff absence.

The role is part-time, working Monday to Friday from 09:30am to 2:30pm, so it may suit someone looking for a role that fits around school hours. Reliability and consistency are essential.

Key Responsibilities

Duties will include:

• Answering incoming phone calls and dealing with customer enquiries
• Responding to emails and general correspondence
• Assisting with job bookings and engineer scheduling
• Updating job management systems and internal records
• Preparing and sending basic quotes, invoices, purchase orders and documents
• Liaising with customers, suppliers, engineers and subcontractors
• Helping to organise job paperwork, compliance documents and project files
• Following up with customers and suppliers where required
• Supporting the wider team with general office administration
• Helping maintain smooth day-to-day office operations
• Providing admin support during busy periods, holidays and staff absence
• General office duties as required

The Ideal Candidate

We are looking for someone who is:

• Reliable, punctual and well organised
• Confident speaking to customers by phone and email
• Comfortable using computers, email and basic office software
• Able to prioritise tasks and work independently when required
• Professional when dealing with customers, suppliers and staff
• Accurate with paperwork and attention to detail
• Able to handle confidential business information responsibly
• Willing to learn and get involved in different areas of the business
• Calm under pressure and able to deal with changing priorities
• Looking for a stable, long-term part-time role

Experience Required

Previous office administration or customer service experience would be preferred.

Experience in any of the following would be beneficial, but is not essential:

• Electrical, construction, fire or security industry administration
• Job management software
• Xero, QuickBooks, Sage or similar accounting systems
• Microsoft Office, Outlook, Excel or Google Workspace
• Scheduling engineers or field-based staff
• Preparing quotes, invoices or purchase orders
• Customer service or call handling

Full training will be provided for the right person.

Working Hours

Monday to Friday
09:30am to 2:30pm
25 hours per week

These hours may suit someone looking for a part-time role around school hours, although reliability and consistency are essential.

Additional hours may be available during busy periods or to cover holidays/absence.

Pay

£13.50 to £15.00 per hour, depending on experience

This is equivalent to approximately £1,462.50 to £1,625.00 gross per month before tax, based on 25 hours per week.

The higher end of the pay range will be considered for candidates with strong office administration experience, confidence dealing with customers and the ability to work independently when required.

What We Offer

• Part-time permanent role
• School-hours working pattern
• Friendly small-business environment
• Varied day-to-day workload
• Training and support from the existing team
• Opportunity to develop with an evolving company
• Involvement in UK and European projects
• Stable Monday to Friday working hours

How to Apply

Please apply with your CV and a short note explaining your relevant experience and why you would be suited to the role.

We are looking for someone dependable, organised and proactive who can become a valuable part of our office team.

Pay: £13.50-£15.00 per hour

Benefits:

• Company events
• Company pension
• Free parking
• On-site parking
• Private medical insurance

Experience:

• Administrative: 1 year (preferred)
• construction/trade: 1 year (preferred)

Work Location: In person