Customer Experience Education Advisor job at Remote Full Time

About Us

Renaissance® is a global leader in education technology. We help schools and school groups in the UK and around the world with educational assessments, practice and intervention solutions, and data analytics. Renaissance now incorporates GL Assessment (known internationally as GL Education), too – a leading provider of educational assessments.

Together, our assessments offer the ideal starting point to help teachers understand their students’ strengths and pinpoint areas of need. Our teaching and learning tools then provide effective next steps, with online literacy and maths solutions that meet students exactly where we are.

Worldwide, we support over 18 million students, operating in over 100 countries.

Our Education Advisors play a key role in continuing building continued lasting relationships with our customers. The purpose of the Education Advisor – Customer Experience role is to deliver high‑quality onboarding, implementation support, and data‑insight training for customers using Renaissance products.

Education Advisors help customers get the most value from Renaissance solutions. We work with schools across the UK and internationally through webinars, bespoke consultations, occasional in‑person training, and ongoing support via email and video calls.

Success in this role is reflected in strong customer engagement with our products and high customer retention. Insights gathered through customer conversations are shared across the business to help shape future product development and service improvements.

Education Advisor Job Responsibilities:

• Build positive, trusting relationships with a wide range of customers.
• Respond to customer queries promptly and professionally.
• Schedule and deliver consultations and training sessions.
• Run reports and accurately analyse and interpret customer data ahead of meetings.
• Access customer data independently and prepare clear, accessible data presentations (with team quality‑assurance support).
• Deliver engaging presentations, webinars, and training sessions that empower customers to embed Renaissance solutions, understand their data, and identify next steps that work for their context..
• Record customer interactions in our CRM system accurately and in a timely manner.
• Capture and share customer insights with relevant teams (e.g., Marketing, Sales, product) to support continuous improvement.
• Draw on your teaching or education experience to support colleagues across the business.
• Use initiative to identify and support customers who may benefit from additional guidance.
• Monitor the progress of assigned schools throughout implementation to reduce time to value and support long‑term success.
• Identify customers at risk of disengagement and take appropriate, timely action.

Experience we’d love to see includes:

• Experience in the education sector, ideally with Qualified Teacher Status, and strong knowledge of Renaissance and GL Assessment solutions.
• Clear and confident communication.
• Strong interpersonal skills and the ability to build effective relationships.
• Ability to work proactively and independently.
• Solid data‑handling and interpretation skills.
• Ability to influence and support others constructively.
• Ability to communicate effectively with people at all levels and across teams.
• Commitment to positive collaboration with colleagues and customers.
• Openness to change and enthusiasm for continuous improvement

Additional information:

This is a Fixed Term maternity cover position for up to 12 months. It’s a remote home based (UK) role with occasional travel required for team meetings along with attendance at Education sector conferences or customer locations as needed.

We offer a basic salary between £36-38,000 per annum dependent on experience plus commission.

Please note: The closing date for this position is Monday 18th May – however we will be continually reviewing applications so may close the role prior to this date depending on applications numbers.

Benefits:

• 25 Days per annum plus Bank Holidays (3 to be used for our Christmas shutdown)
• A day off for your birthday to celebrate in style!
• Workplace Nursery scheme
• 5 volunteering days a year to use for the causes of your choice
• Access to a benefits and discount platform with access to 1000’s of discounts at retailers, leisure attractions and restaurants
• BUPA Healthcare, Life assurance, Permanent health insurance
• Pension scheme with enhanced employer contribution – up to 8%

We have an ongoing commitment to Diversity, Equity and Inclusion and have taken strides to become a more welcoming and inclusive workplace, including the introduction of our DEI Matters Network which is owned and driven by our staff.

We are an equal opportunities employer. We encourage and welcome applications from all underrepresented groups, as we believe and strive for community representation within our organisation.

If you have a disability and would prefer to apply in a different format or would like us to make reasonable adjustments to enable you to apply or attend any interview, please contact us and we will talk this through with you.

All your information will be kept confidential according to GDPR guidelines. Please note that we can only consider applicants who already hold a full work permit.

This role is subject to DBS and background checks.