Service Designer job at Nationwide, United Kingdom Full Time

OUTSIDE IR35 CONTRACT

ECS Resource Group are currently working in partnership with a global managed service provider, assisting them with the search for a Service Designer on a contract basis.

Key Responsibilities:

• Lead end-to end service design within a telecommunications environment, focusing on improving customer and network service experiences
• Design and optimise services across fixed connectivity and mobile network products, ensuring seamless user and technical integration
• Apply understanding of mobile network configurations, including APN settings, to support reliable data connectivity and service performance
• Collaborate with network engineers, product managers, and operations teams to translate technical capabilities into customer-centric services
• Identify and resolve service experience issues across connectivity journeys, from onboarding through to ongoing usage and support

Key Skills:

• Extensive experience working within the telecommunications (Telco) industry
• Proven expertise as a Senior Service Designer delivering complex, end-to-end service improvements
• Strong knowledge of fixed connectivity products and underlying infrastructure (e.g., broadband, fibre, or enterprise connectivity)
• Solid understanding of mobile networks, including Access Point Name (APN) configuration and its role in enablingdata, MMS, and network access across public and private networks
• Ability to bridge technical network concepts with customer experience design, including stakeholder management across technical and non-technical teams

Further details available upon application.

ECS Recruitment Group Ltd is acting as an Employment Business in relation to this vacancy.