Client Experience Manager Customer service assistant job at London Full Time

Client Experience & Customer Service Assistant – AjahsBeautyBase

AjahsBeautyBase is looking for a professional, organised, and reliable Client Experience Assistant to help support our growing beauty brand during our relaunch.

This role is ideal for someone with strong communication skills who is confident handling client enquiries, managing bookings, responding to reviews, and helping maintain a positive client experience both online and in person.

We are looking for someone calm under pressure, professional, and able to help bring structure and organisation to the business.

Responsibilities

Respond to customer enquiries via Instagram, email, and phone

Manage bookings, appointment confirmations, and cancellations

Professionally handle customer complaints and reviews

Maintain excellent customer service standards

Support daily salon organisation and communication

Help maintain a positive and professional brand image

Assist with admin and client follow-ups when needed

Requirements

Strong communication and customer service skills

Organised and reliable

Professional attitude and good problem-solving skills

Comfortable working independently

Previous beauty industry or customer service experience preferred

Familiar with social media communication and booking systems

To Apply

Please apply with:

Your CV

Brief experience background

Availability

Any relevant customer service or beauty industry experience

Join AjahsBeautyBase as we relaunch and grow into a structured, luxury-focused beauty brand.

Pay: From £13.00 per hour

Benefits:

• On-site parking

Experience:

• Customer service : 1 year (required)
• Client resolution : 1 year (required)

Language:

• English (required)

Work authorisation:

• United Kingdom (required)

Work Location: Hybrid remote in London SW15 4HJ