IT Professional job at Newcastle upon Tyne Full Time NEW

Job Overview
We are looking for a skilled, adaptable, and proactive IT Professional to join our growing team in Newcastle. This is an excellent opportunity for an experienced individual who can support and enhance a wide range of business-critical technology systems across a fast-paced hospitality environment. The successful candidate will play a key role in maintaining the reliability, performance, and security of our IT infrastructure, including smart lock systems, hotel networks, business software, websites, payment platforms, and on-site technical equipment. You will work closely with internal teams to identify operational needs, resolve technical issues efficiently, and implement practical solutions that improve business continuity and service quality.

Responsibilities

• Manage and maintain keyless entry systems, including YALE smart lock technology, ensuring reliable and secure operation across the business.
• Support and maintain the hotel network infrastructure, including Wi-Fi, access points, connectivity performance, and network troubleshooting.
• Carry out the repair, maintenance, and configuration of computers and other technical devices used throughout the organisation.
• Oversee CCTV and wider security systems to ensure effective monitoring, functionality, and compliance with operational requirements.
• Maintain company websites, booking-related systems, and payment gateways to support smooth day-to-day business operations.
• Update, support, and troubleshoot till systems and other point-of-sale equipment.
• Monitor systems for software issues, infrastructure weaknesses, and potential security risks, taking prompt action where required.
• Assist in the testing, implementation, and improvement of software and IT systems to enhance reliability and user experience.
• Work with management and team leads to understand system requirements and recommend appropriate technical solutions.
• Produce clear technical documentation and provide guidance or basic training to users where needed.
• Create digital content and promotional materials for social media and other advertising purposes when required.

Candidate Profile

• A Bachelor’s degree in Computer Science, Information Technology, Software Engineering, or a related discipline, or equivalent hands-on professional experience.
• Proven ability to support a broad range of IT systems, including networks, servers, operating systems, security systems, and end-user devices.
• Good working knowledge of Windows, Linux, network administration, server maintenance, CCTV systems, smart keyless entry systems, and general software troubleshooting.
• Experience with website administration, payment platforms, and business software support would be advantageous.
• Familiarity with creative and desktop publishing tools such as Adobe or Corel, as well as digital content creation, would be beneficial.
• Strong analytical and problem-solving skills, with the ability to identify issues quickly and implement effective solutions.
• Reliable and flexible approach, including availability to respond when urgent system, software, or network issues arise in a 24-hour operating environment.
• Clear communication skills and the ability to work effectively with colleagues across different departments.
• If you are a technically capable professional with a practical, hands-on approach and a passion for maintaining reliable business systems, we would welcome your application.

Pay: £30,000.00-£56,000.00 per year

Benefits:

• Company pension
• Free parking
• On-site parking
• Work from home

Application question(s):

• Do you have experience in smart lock systems and software?
• Do you have networking experience?
• Do you have web designing and Web UI designing experience?
• Do you have AI prompt generating and AI software experience?

Experience:

• IT: 3 years (required)

Work Location: In person