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Job description
- Desk-Based Account Manager ( based in North London )
- Please only apply if you have a strong sales background min 2 years and Telecoms would be preferable
£28,000-£32000 Base + Comms + Pension
Main focus: Managing and growing existing customer accounts (phone/email/video).
Key Responsibilities: Account manager and New business
- Maintain regular contact with assigned client accounts
- Build strong relationships to improve retention
- Identify upsell and cross-sell opportunities
- Renew contracts and manage pricing discussions
- Handle customer queries and resolve issues
- Track account performance against targets
- Update CRM systems and sales reports
Main Focus
- Renewals (SIMs, broadband, hosted VoIP)
- Upsell (higher bandwidth, additional users, cyber add-ons)
- Reduce churn
Primary Goal:
Retain customers and increase revenue from existing accounts as well as
new business
Focus is on retention + account growth,