Part-Time Sales & Office Assistant (Security Systems / Trades Experience Preferred) job at London Full Time NEW

Job Summary
We are seeking a proactive and organised Part-Time Sales & Office Assistant with a background in security systems or trades to support our sales team and administrative functions. This role offers an excellent opportunity for individuals with strong computer literacy, organisational skills, and customer service experience to contribute to a dynamic environment. The successful candidate will assist with sales administration, client communication, and general office duties, ensuring smooth daily operations.

Duties

• Support sales activities by maintaining customer records using CRM software and updating sales pipelines.
• Assist with sales administration tasks such as processing orders, preparing quotations, and managing documentation.
• Provide exceptional customer service via phone, email, and in-person interactions.
• Utilise Microsoft Office programmes (Word, Excel, PowerPoint, Outlook) to prepare reports, presentations, and correspondence.
• Organise appointments and meetings, ensuring effective time management.
• Maintain accurate records of client interactions and sales activities.
• Support the office with administrative tasks including filing, data entry, and document management.
• Collaborate with the team to ensure efficient workflow and communication across departments.
• Assist in coordinating security system installations or trades-related activities as needed.

Requirements

• Proven experience in sales administration or office support roles.
• Strong organisational skills with the ability to manage multiple priorities effectively.
• Excellent communication skills in English, both written and verbal.
• Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint, Outlook) and familiarity with CRM software.
• Experience with Sage accounting software is preferred but not essential.
• Good computer literacy and IT skills to adapt to various programmes and systems.
• Customer service experience demonstrating professionalism and problem-solving abilities.
• Knowledge of security systems or trades is advantageous but not mandatory.
• Ability to work independently while maintaining a collaborative approach. This position provides an engaging environment for those looking to develop their skills within sales support and administrative functions while contributing to a professional team dedicated to excellence.

Key Responsibilities:

• Customer & Lead Management: Answer incoming phone calls and email inquiries professionally; qualify customer requirements and confidently follow up (chase) open quotes and warm sales leads.
• Quoting & Documentation: Prepare and send accurate price quotes to prospective clients based on service requirements, pricing guides, and field notes.
• Customer Support: Maintain proactive communication with customers throughout their journey—from initial booking inquiries to post-installation feedback.
• Office Administration: Provide general administrative support, maintain up-to-date client files on our software, and assist in coordinating booking schedules for our field installation technicians.

Requirements & Experience:

• Prior experience in a Sales Administration, Office Assistant, or Customer Service Coordinator role.
• Experience working within the Security Industry, Fire Safety, or Trade/Field Service sectors is highly desirable.
• Confident, clear, and professional phone manner with a natural ability to build rapport and handle inbound/outbound calls.
• Strong computer skills (experience with CRM systems or trade scheduling/job management software is a major plus).
• Highly organized, detail-oriented, and able to work independently to manage a busy inbox and task list.

Benefits & Job Details:

• Job Type: Part-time
• Schedule: Flexible hours (Recommended: 16–24 hours per week, spread across 3–4 days to ensure leads are chased consistently)
• Salary: Competitive hourly rate (negotiable based on security/trade industry experience)

Do you have any experience working for a security company, construction firm, or electrical/trade business?

Pay: £24,420.00-£47,241.58 per year

Work Location: In person