Workplace Host / Front of House Coordinator job at London Full Time NEW

Job Overview

We are seeking a friendly, professional, and proactive Workplace Host to deliver an outstanding front-of-house experience within a busy, modern office environment.

You will be the face of the workplace—providing a warm welcome to staff, visitors, and VIP guests while ensuring the smooth day-to-day running of the office. This is a customer-focused role where delivering a high-quality, “5-star” experience is key.

This is a full-time, fixed-term role.

Pay: From £13.75 per hour

Key ResponsibilitiesFront of House & Customer Service

• Deliver a concierge-style reception service, greeting all visitors professionally
• Act as the main point of contact for staff and guests
• Provide a welcoming and helpful presence across the workplace
• Register visitors, issue passes, and ensure a smooth arrival experience

Workplace Experience

• Monitor shared areas to maintain high standards of cleanliness and presentation
• Carry out regular floor walks to identify and report maintenance or safety issues
• Support meeting room set-ups, ensuring rooms and AV equipment are ready
• Liaise with cleaning, facilities, and ICT teams to maintain service standards

Facilities & Operations Support

• Coordinate with contractors and facilities teams to resolve issues promptly
• Log defects and track maintenance requests
• Communicate updates clearly to workplace users

Deliveries & Post Handling

• Manage incoming and outgoing deliveries and post
• Distribute post and parcels across the office
• Coordinate courier services and notify recipients
• Maintain and organise internal mail systems

General Duties

• Work closely with security teams to maintain a safe environment
• Support events, meeting room bookings, and hospitality where required
• Assist with catering set-up and clear-down for meetings
• Maintain a flexible, can-do approach to support wider team needs

What We’re Looking ForEssential

• Strong customer service experience in a professional environment
• Excellent communication skills (written and verbal)
• Friendly, approachable, and professional manner
• Good IT skills, including Microsoft Office (Outlook, Word, Excel)
• Strong organisational skills and ability to prioritise workload
• Ability to work independently and as part of a team
• Proactive attitude with a focus on delivering excellent service

Desirable

• Experience in reception, facilities, or hospitality environments
• Experience supporting events or meeting room coordination
• Knowledge of health & safety within a workplace setting

What You’ll Bring

• A positive, “can-do” attitude
• Confidence interacting with people at all levels
• Attention to detail and pride in maintaining high standards
• Flexibility to adapt to the needs of the business

Additional Information

• Full-time hours
• Fixed-term contract
• Immediate start preferred

Pay: From £13.75 per hour

Work Location: In person