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Full job description
The Software & Data Installation Technician is responsible for the successful deployment of software solutions for customers, from initial installation through to go‑live and handover. The role involves installing and configuring applications, completing associated data builds, and delivering solutions both remotely and on customer sites as required. Working closely with customers and internal teams, the consultant ensures implementations are accurate, reliable and aligned with agreed requirements and timelines.
The role also includes thoroughly testing software to confirm it is operating as expected, identifying and resolving issues prior to handover. Clear and detailed documentation is a core requirement, including the preparation of customer sign‑off materials and comprehensive handover documentation for Support teams. The Software & Data Installation Technician plays a key role in ensuring a smooth transition from delivery into ongoing support, contributing to a high‑quality customer experience and long‑term solution success.
This position works closely with Professional Services, Product Management, Support, and external partners to deliver high-quality customizations and integrations that increase customer value and adoption.
The ideal candidate for this role would be based within commutable distance of Newton-le-Willows, Merseyside.
Département
Professional Services
Type d’emploi
Permanent
Emplacement
UK, Newton Le Willows
Type de lieu de travail
Hybride
Sous la responsabilité de
Judith Knowles
Responsibilities
- Install, configure and deploy software solutions, including associated data builds, both remotely and on customer sites as required
- Deliver end‑to‑end implementations, ensuring solutions are set up accurately and in line with agreed customer requirements and timelines
- Test software thoroughly to confirm functionality and performance prior to go‑live
- Identify, troubleshoot and resolve issues arising during installation, testing or deployment
- Produce clear and accurate documentation, including customer sign‑off materials
- Prepare comprehensive handover documentation to enable a smooth transition to Support teams
- Work collaboratively with customers and internal stakeholders to ensure a high‑quality implementation experience
- Manage multiple implementations concurrently, maintaining strong organisation and attention to detail
- Maintain a professional, customer‑focused approach throughout the delivery process
Skills, Knowledge & Expertise
For this role, the key skills would typically include a balanced mix of technical capability, problem‑solving and communication skills, reflecting both the delivery and customer‑facing elements of the work.
From a technical perspective, you would be expected to demonstrate experience in installing, configuring and testing software applications, with a good understanding of data builds and deployment processes. Strong troubleshooting skills are important, along with the ability to follow technical specifications and apply structured testing to ensure solutions meet agreed requirements. Familiarity with working both remotely and on customer sites, and confidence operating in different technical environments, would also be valuable.
Equally important are documentation and communication skills. The role requires clear and accurate written documentation for customer sign‑off, as well as the ability to produce effective handover materials for Support teams. You should be comfortable explaining technical information to non‑technical stakeholders, working collaboratively with customers and colleagues, and managing tasks in an organised and methodical way. A professional, customer‑focused approach and the ability to work independently while meeting deadlines are essential.
What we can offer you
We offer a competitive and well-rounded benefits package designed to holistically support your wellbeing whilst developing and growing your career in a fast-growing industry.
Our benefits include:
- Generous holiday entitlement
- Sickness absence provision
- Enhanced parental leave
- Life assurance
- Electric vehicle car scheme
- Regular social & employee activities
Alongside this, we’re proud to support career and development growth through our annual people cadences.
À propos de Forterro
Fondée en 2012, la société Forterro s’est développée pour devenir un leader dans le domaine des solutions logicielles pour le marché industriel- avec des implantations dans les principales économies manufacturières en Europe, ainsi que des centres régionaux de services clients et des centres de R&D dans le monde entier. Depuis plus de 40 bureaux, nos plus de 2500 employés fournissent des logiciels à plus de 13 000 entreprises industrielles et en assurent le support. Nos produits sont profondément ancrés dans les exigences de leur zone géographique locale. Chacun d’entre eux est conçu pour renforcer et augmenter la capacité de nos clients à opérer efficacement et à être compétitifs.