Care Navigator job at London Full Time NEW

The Bentley House Adult Community Mental Health Hub (CMHH) serves the diverse population of Harrow, who have secondary mental health needs. The post holder will have the opportunity to work in collaboration with a full multidisciplinary team including medical staff, nurses and allied health professionals. The CMHH is a trauma-informed service and operate an intervention-focused model.

Bentley House is based in Harrow; a 5 minute walk from Harrow and Wealdstone station.

To provide referral management to and from Harrow Secondary Mental Health

Services including but not exclusive of signposting to voluntary sector resources.

To provide allocated patients with telephone and written signposting to services available in the community –based on detailed knowledge of the relevant access arrangements, eligibility criteria, service content of both statutory and voluntary sector services.

To develop a knowledge of services and information on local community services.

To maintain this knowledge through web search, initiative and other available resources.

To enable the impact of the service to be assessed and to inform the

improvement of other local services by keeping electronic records of all referrals/interventions and contributing to achievement of team Key Performance Indicators.

Along with the fully established benefits such as Monthly supervision; Annual personal development plans/appraisals; Support and guidance with Revalidation; Hidden Gem and annual award ceremonies. We are also able to offer access to a full range of internal and external training opportunities across our services.

Equality, Diversity and Inclusion are a priority for us in CNWL we expect staff to be culturally competent, reflective and open to culturally diverse CPD opportunities.

The service is supportive of staff development and the post holder will have access to regular training opportunities and regular supervision.

Please note: This vacancy does not meet the criteria for Skilled Worker sponsorship, unless you meet the criteria by temporary exemption from current changes to immigration rules put in force on 22/07/2025. “Separate provisions are applied to workers who have been sponsored and continuously held a Skilled Worker visa since prior to 04/04/2024.”

As such, if you don’t meet the Transitional Provision (above) we are unable to consider your application unless you can provide documentary evidence of your right to work in the United Kingdom. If you believe you are eligible for sponsorship or already hold a valid right to work in the UK, please ensure you provide full details of your immigration status in the Pre-Screening Immigration section of your application form.

Please note role eligibility also depends on whether the role meets the salary threshold for the relevant occupational code (SOC CODE).

For further info please visit: Skilled Worker visa: Overview – GOV.UK

Please refer to the attached Job Description and Person Specification on this advert for further info.

Main responsibilities

To co-work with people who have mental health needs in a supportive, practical, empowering and holistic way towards better health.

To provide basic time limited psychosocial interventions to support service users in their recovery

To work as part of an integrated team including Consultant Psychiatrists, Social Workers, Nurses, Psychologists and Occupational Therapists in identifying and supporting people to reduce the risk of relapse.

To provide practical support with a range of issues including social isolation, benefits, housing, debt and accessing health and social care services.

To work on time limited interventions with people with a wide range of needs and have the ability to prioritise and case-manage those individuals.

To review and process referrals received from GP Practices, including those to be subsequently triaged and assessed by Community Mental Health Practitioners.

To actively telephone/contact patients with a view to assisting them through the process and making their onward appointments into community or secondary care service providers.

To maintain record of all activities carried out, i.e. outbound calls, calls received, archiving any received correspondence.

To actively answer telephone calls to CMHHs and deal with queries in a sensitive and timely way, liaising with clinical or managerial staff as appropriate.

To ensure messages/voicemails are dealt with appropriately and in a timely way.

To carry out other administrative tasks as required.