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Full job description
What to Expect
Tesla is leading the way in sustainable energy, designing, manufacturing, and servicing the world’s top solar technology, energy storage systems, and electric vehicles. We empower individuals to generate, store, and use clean energy sustainably.
Tesla is committed to hiring and developing top talent globally. We foster an inclusive work environment where everyone, regardless of their background, can thrive. Our teams work across various disciplines to solve important challenges with creativity and passion, contributing to a more sustainable future.
Tesla is seeking a IT Deskside Support Technician to join our team in Hammersmith, London office. You will troubleshoot and resolve technical issues related to workstations, manage IT stock, and provide essential support to ensure smooth day-to-day operations.
*This is an on-site role, and the employee will be required to work from the office full-time*
What You’ll Do
- Provide daily technical support for laptops, software applications, VOIP phones, smartphones, tablets, printers, and other computer hardware
- Troubleshoot hardware and software issues, ensuring timely resolution and minimal disruption to users
- Maintain and manage IT stock, ensuring adequate supplies are available, tracking inventory levels, and keeping accurate records
- Assist in organizing and prioritizing technical projects to meet deadlines
- Be available for occasional weekend work, after-hours support, and on-call duties as needed.
- Travel to other locations in EMEA as necessary.
- This role is office based, with no remote working options.
What You’ll Bring
- Bachelor’s degree in computer science or equivalent education/training
- Several years of experience in desktop support, including at least 2 years in global or international organizations
- Experience with ticketing systems for managing technical requests and issues
- Proficiency in supporting mobile devices (iOS, Android), Microsoft Windows, MS Office, and Apple OS X
- Experience with VOIP systems, network troubleshooting, and Active Directory
- Excellent communication and customer service skills
- Strong problem-solving abilities and attention to detail
- Ability to manage IT stock effectively, ensuring necessary equipment and supplies are readily available
- Self-motivated and capable of working independently with minimal supervision
Tesla is an Equal Opportunity / Affirmative Action employer committed to diversity in the workplace. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, age, national origin, disability, protected veteran status, gender identity or any other factor protected by applicable federal, state or local laws.
Tesla is also committed to working with and providing reasonable accommodations to individuals with disabilities. Please let your recruiter know if you need an accommodation at any point during the interview process.