Customer Influence Coordinator job at Hertford Full Time

Are you someone who’s naturally curious, great with people, and passionate about making sure voices are heard?

Listening to customers isn’t just something we talk about at B3Living, it’s something we embrace. And our Customer Influence team plays a big part in making sure our decisions truly reflect the people we serve. It’s “Influence” because we want this to have real impact.

In this role, you’ll help turn real customer feedback into change by helping to organise engagement activities, run surveys, bring feedback together, and make sure clear insights are directed to the right people in the business.

No two days look quite the same, so this role can offer you experiences that’ll be great for your development and future career progression.

You’ll work closely with involved customers, colleagues across the business, and the wider community. Help us build an approach to engagement that’s inclusive, accessible and inspiring to empower customers and, in turn, make our organisation stronger for it.

We’re looking for someone with…

– Experience in customer engagement, community involvement or a customer-facing environment.
– Strong organisational skills, with the ability to juggle multiple deadlines or help plan engaging, well-run events.
– Excellent written and verbal communication skills.
– Good IT skills, especially using survey tools and Microsoft Office (Excel and PowerPoint).
– Attention to detail and the ability to analyse basic data.
– An understanding of GDPR and why it matters.

You’ll be great with people, naturally collaborative, and comfortable working with a wide range of audiences.

About us

So many things start at home. But every day in our area, people are scrolling online thinking, “I’ll never afford a home.” This is where B3Living comes in.

We’re a social business, based in Turnford and across southeast Hertfordshire, helping local people by renting or selling affordable homes. We offer services designed to help our customers live comfortably in their homes, and we work to keep our buildings and estates maintained, offering support when money becomes an issue or when people get older. Our mission is to make a sustainable, positive change to the housing crisis for our customers and communities.

Housing has a big role to play in our local areas and in tackling climate change. Our mission is to make a sustainable, positive change to the housing crisis for our customers and communities.

We enjoy a benefits package that offers something for everyone, including:

– 27 days’ holiday plus bank holidays (pro rata for part-time colleagues)
– Buy and sell holiday scheme
– Cross-organisational bonus scheme
– Up to 12% pension contribution
– Life assurance cover
– Funded health cash plan or subsidised private medical insurance
– Discount vouchers
– Enhanced family leave
– Range of special leave
– Car loans, cycle to work and electric car lease scheme
– Opportunities for flexible/hybrid working

The closing date for this vacancy is 19th June 2026 at midnight.

We are a Disability Confident employer, which means we offer an interview to a fair and proportionate number of disabled applicants who meet the minimum selection criteria.

Other organisations may call this role: Resident Engagement Officer, Customer Involvement Coordinator, Community Engagement Coordinator, or Customer Engagement Officer.

We’re committed to building an inclusive workplace where equity, diversity and inclusion are part of our culture, as we recognise the benefits of a diverse workforce. Our 3-year EDI strategy outlines how we’ll achieve this. We strongly welcome applications from underrepresented groups and groups which are identified as a priority within our strategy, including LGBTQIA+, Black, Asian and Minority Ethnic communities, applicants with disabilities and people under 30.

We understand that some candidates, particularly from certain groups, may hesitate to apply unless they meet every requirement. While we’re looking for people with the right skills and experience, we also value diverse backgrounds and transferable skills. If you meet most of the criteria and believe you’d thrive in the role, we encourage you to apply.

All our vacancies are open to flexible working arrangements, something we’re really proud of. We believe in the strength of a diverse workforce and strongly welcome applications from those currently underrepresented in our organisation, including LGBTQIA+ communities and people under age 30.

So, if you’re looking for an exciting opportunity as a Customer Influence Coordinator, please apply via the button shown.

This vacancy is being advertised by Webrecruit. The services advertised by Webrecruit are those of an Employment Agency.