Customer Executive job at Galashiels Full Time

Company Description

Founded in 1986, Peri-dent Ltd is a global leader in the design, development, and manufacture of premium interdental oral care products. As a subsidiary of the Norwegian group Orkla since 2012, Peri-dent serves oral care brands worldwide. Headquartered in the Scottish Borders, the company manages its commercial activities from the UK, while its Malaysian facilities oversee production, quality assurance, and new product development. Peri-dent’s reputation is built on innovation, precision, and a commitment to delivering high-quality oral care products.

Role Description

This is a full-time, on-site position based at our UK office in Galashiels serving as a Customer Executive. The role involves ensuring customer satisfaction by providing excellent support and service to clients. Day-to-day tasks include addressing customer inquiries, resolving issues, maintaining relationships with clients, and ensuring a seamless customer experience.

The Customer Executive will also be responsible for managing customer forecasting and demand analysis, raising customer orders and working closely with our Malaysian facility to track the progress of customer orders and participate in various team meetings.

Qualifications

• Strong Customer Service and Customer Support skills to address client needs effectively and build long-term relationships.
• Excellent Communication skills to ensure clear, professional, and empathetic interaction with customers.
• Analytical skills to evaluate customer feedback and propose actionable improvements to the service processes.
• A commitment to consistently delivering high levels of Customer Satisfaction.
• Proficiency in using customer management tools SAP / CRM systems is advantageous.
• Organizational and problem-solving skills to manage multiple tasks and find effective solutions.
• Previous experience in customer-facing roles is beneficial but not mandatory.
• Experience of working with Microsoft office 365 applications

Additional information

• The position is advertised as full time, 37.5 hrs per week
• Peri-dent operates a hybrid working model
• Company contributory pension scheme and other benefits
• Closing date 12th June 2026

Pay: Up to £28,500.00 per year

Benefits:

• Company pension
• On-site parking
• Private medical insurance

Ability to commute/relocate:

• Galashiels TD1 3AF: reliably commute or plan to relocate before starting work (required)

Education:

• GCSE or equivalent (preferred)

Experience:

• Customer Support & Client Services Occupations: 1 year (preferred)
• Administrative: 1 year (preferred)

Work authorisation:

• United Kingdom (required)

Work Location: Hybrid remote in Galashiels TD1 3AF