Customer Support Executive (E-commerce) job at Milton Keynes Full Time

About the Role

We are a growing e-commerce business in the premium garden furniture and outdoor living space, looking for a Customer Support Executive to join our team.

This is a fast-paced, customer-facing role where you will be responsible for supporting customers across the full journey — from order placement through to delivery and aftercare.

We are looking for someone who is proactive, organised, and confident communicating with customers.

Key Responsibilities

• Handle customer enquiries via phone, email, and live chat
• Provide clear updates on orders, delivery, and installations
• Proactively contact customers to confirm orders and manage expectations
• Resolve issues efficiently and escalate when required
• Support sales by assisting customers with product questions
• Maintain accurate records and update internal systems
• Work closely with operations, delivery, and installation teams

What We’re Looking For

• Strong communication skills (written and verbal)
• Confident speaking with customers over the phone
• Organised and able to manage multiple tasks
• Calm under pressure and solution-focused
• Willing to learn and take ownership of issues

Preferred Experience

• Previous experience in customer support, retail, or e-commerce
• Experience handling calls and email enquiries
• Familiarity with CRM or support systems

What Success Looks Like

• Customers receive fast, clear responses
• Orders are handled accurately and efficiently
• Issues are resolved quickly with minimal escalation
• Positive customer feedback and reviews

Apply

Please apply via Indeed and include a short response:

“How would you handle a frustrated customer whose order has been delayed?”

Important

This role is suited to someone who is proactive, reliable, and comfortable in a fast-paced environment.

If you prefer a slower, less customer-facing role, this position may not be suitable.

Job Types: Full-time, Permanent

Pay: £24,420.00-£42,846.69 per year

Application question(s):

• You have multiple customers waiting on email, phone, and live chat. How do you prioritise?
• “How would you explain a delivery delay to a customer while keeping them confident in the service?
• If a customer has to contact us multiple times for the same issue, what has gone wrong and how would you fix it?
• Why do you want to work in customer support in a fast-paced environment?
• Are you comfortable handling phone calls and speaking with customers daily?

Work Location: In person