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Job Description:
Our client is a leading player in the manufacturing industry, dedicated to delivering exceptional service to their clients. They are currently seeking a motivated and organised Administrator to join their dynamic team in Byker. As an Office Administrator, you will be the first point of contact for clients and engineers, ensuring smooth communication and efficient service delivery. This is a fast-paced role that requires strong organisational skills and the ability to multitask effectively.
Job Responsibility:
- Monitor and respond to incoming calls
- Log and track service requests using the internal software and ensure all communications are documented
- Upload workbooks and maintain client portals
- Prepare and send quotes to clients and raise purchase orders (POs) upon receipt
- Coordinate with engineers and ensure the service rota is updated regularly
- Generate and send out daily reports
- Provide general administrative support, including data input and document control
Requirements:
- Strong computer skills, including proficiency in Microsoft Excel
- Previous administrative experience with a focus on client communication
- The ability to handle busy phone lines and manage multiple priorities
- A proactive and reactive approach to problem-solving
- Excellent attention to detail and organisational skills
What we offer:
- Free onsite parking
- Comprehensive training
- Friendly and diverse team
- Supportive atmosphere
- Professional growth