Find out if you fit the role.
Could you make an impact at M&S? If you think the answer is yes, we’ve got a few questions to ask, so we (and you) can see if you’ve got what it takes to be a Customer Assistant in our fast paced stores.
Let’s get started
Everyone is welcome at M&S. No exceptions. It’s your background, abilities and differences that make you, uniquely you. And when you’re part of M&S, that individuality has the potential to make waves.
This section tells you all you need to know about the position and its responsibilities, outlining everything we hope to see in a successful candidate.
Work Pattern:
Week 1:
Sunday: 15:00–19:00
Monday: 18:00–22:00
Tuesday: 18:00–22:00
Week 2:
Monday: 18:00–22:00
Tuesday: 18:00–22:00
Saturday: 17:00–21:00
Under 18 disclaimer
This job role involves operating mechanical equipment as relevant to the job role and this means we can’t consider applications from anyone under the age of 18. This is to comply with the relevant health and safety legislation and to keep our colleagues safe in the workplace.
Join our team at M&S as a Customer Assistant in Operations, you’ll be the backstage powerhouse of our stores. It’s a physically demanding, high-intensity role that keeps our stores running like clockwork. If you’re ready to roll your sleeves up and work smart, this is the role for you.
You’ll be responsible for stock, deliveries, and all the vital behind-the-scenes work that ensures our shop floor stays full, clean, and ready for our customers to shop. There’s no room for delay. You’ll be fast, focused, and always one step ahead, keeping the flow of products moving with urgency and accuracy.
Flexibility is vital. You’ll work across the wider store where needed – always keeping up with the pace and demands of retail.
Being digitally confident is essential. You’ll use digital tools confidently to track deliveries and manage stock efficiently, always focused on availability and speed.
Being a team player is essential. You’ll be a key cog in a big machine, working across functions and supporting colleagues across the store.
Flexibility is vital. From early morning deliveries to shifting stock late into the day, you’ll adapt quickly to keep things moving.
This is a role for people who move with purpose. Are you ready for it? Take Your Marks and apply today.
It’s important to us that our new colleagues feel supported in their roles and can learn from each other. That’s why we offer mentorship through our buddy system.
We’re a 24/7 business and our working patterns adapt to our customers’ needs. Worklife is our flexible working policy that gives colleagues the option for part-time working, a 4-day compressed week, or to job share if it’s in the best interests of everyone.
Get access to resources to support your wellbeing, including a free virtual GP service.
Get access to resources to support your wellbeing, including a free virtual GP service.
Support your favourite charities by donating through your pay or even volunteering for them.
Earn a competitive salary.
After completing your probation period, you’ll receive 20% colleague discount across all M&S products and many of our third-party brands for you and a member of your household.
Please note only contracts of more than 12 weeks are eligible for this benefit.
Competitive holiday entitlement with the potential to buy extra holiday days.
Get cover for twice your salary up to age 70 (double with our Pension Plan).
We’ll help you save through our Pension Savings Plan, Share Buy and Sharesave schemes.
Save on everyday costs through discounts and offers and get access to great health benefits.
Bike/accessory hire with Cycle to Work and save on tax and national insurance.
Buy the latest technology with interest-free financing directly from your salary.
Industry-leading maternity, paternity, adoption and neo-natal policies, providing support and flexibility for you and your family.
We want you to feel supported, no matter what.
Raising awareness of various religions and cultures through events and comms, to educate others and better represent our M&S colleagues and customers.
Addressing gender-related challenges, raising awareness, and driving action to ensure equal opportunities for all.
Fostering a supportive and inclusive workplace culture, addressing stigma, providing guidance and raising awareness to empower and assist colleagues affected by cancer.
Initiating and encouraging open conversations about menopause by offering support and sharing experiences.
Providing a safe space for colleagues with all types of health conditions or disabilities and supporting with business initiatives to ensure our stores are truly accessible for our customers.
Supporting colleagues connected to the Armed Forces, aiding their transition to civilian life, and ensuring that they thrive in the workplace.
A support network for parents and carers, offering a space for colleagues to share experiences, exchange ideas, and access useful resources.
Proactively representing LGBTQ+ issues and opportunities to deliver a truly inclusive place to work and shop for our colleagues and customers.
Raising awareness of various religions and cultures through events and comms, to educate others and better represent our M&S colleagues and customers.
Addressing gender-related challenges, raising awareness, and driving action to ensure equal opportunities for all.
Fostering a supportive and inclusive workplace culture, addressing stigma, providing guidance and raising awareness to empower and assist colleagues affected by cancer.
Initiating and encouraging open conversations about menopause by offering support and sharing experiences.
Providing a safe space for colleagues with all types of health conditions or disabilities and supporting with business initiatives to ensure our stores are truly accessible for our customers.
Supporting colleagues connected to the Armed Forces, aiding their transition to civilian life, and ensuring that they thrive in the workplace.
A support network for parents and carers, offering a space for colleagues to share experiences, exchange ideas, and access useful resources.
Proactively representing LGBTQ+ issues and opportunities to deliver a truly inclusive place to work and shop for our colleagues and customers.
Raising awareness of various religions and cultures through events and comms, to educate others and better represent our M&S colleagues and customers.
Addressing gender-related challenges, raising awareness, and driving action to ensure equal opportunities for all.
Fostering a supportive and inclusive workplace culture, addressing stigma, providing guidance and raising awareness to empower and assist colleagues affected by cancer.
Initiating and encouraging open conversations about menopause by offering support and sharing experiences.
Providing a safe space for colleagues with all types of health conditions or disabilities and supporting with business initiatives to ensure our stores are truly accessible for our customers.
Supporting colleagues connected to the Armed Forces, aiding their transition to civilian life, and ensuring that they thrive in the workplace.
A support network for parents and carers, offering a space for colleagues to share experiences, exchange ideas, and access useful resources.
Proactively representing LGBTQ+ issues and opportunities to deliver a truly inclusive place to work and shop for our colleagues and customers.
Here’s what to expect at each stage of the application process. This can change depending on the role you’ve applied to. If you need any reasonable adjustments made at any stage, let us know and we can help.
Fill in our short application form and hit submit.
We’ll invite you to take part in an online assessment. This could be before or after your interview.
We’ll invite you to an in-person assessment centre or an interview. This process may differ depending on the role you’ve applied to.
After we’ve decided, we’ll be in touch. If you’ve been successful, we’ll officially invite you to join the team and let you know the next steps.
Full job description More About The Role We’re looking for friendly, customer-focused people to join our Online team, where you’ll...
Apply For This JobFull job description About Agency Cybersecurity: Agency Cybersecurity is fast growing ventured back startup that provides best-in-class cybersecurity and compliance....
Apply For This JobFull job description End Date Tuesday 26 May 2026 Salary Range £61,344 – £68,160 We support flexible working – click...
Apply For This JobFull job description More About The Role We’re looking for friendly, customer-focused people to join our Online team, where you’ll...
Apply For This JobFull job description About the role Want to change the world? This role offers the chance to build a career...
Apply For This JobFull job description Salary is £33,216 per year based on 35 hours per week. An exciting position has become available...
Apply For This Job