Reports to: Regional Vice President, Customer Success (EMEA & APJ)
The Opportunity
We are looking for a high-impact leader to spearhead our Strategic & Global Accounts team in EMEA. This isn’t a traditional “retention management” role; it is an EMEA leadership role that will help us transform the way we go Upmarket as a company.
You will lead a team of Senior/Principal CSMs managing our most complex, high-ARR global accounts. Your mission is to move beyond “software adoption” and turn monday.com into a mission-critical, AI-first engine for the world’s largest enterprises by bridging the gap between our product’s evolving capabilities and the measurable business outcomes our executive buyers demand.
Please note, this role requires attending our London office 3 days a week*
Reports to: Regional Vice President, Customer Success (EMEA & APJ)
The Opportunity
We are looking for a high-impact leader to spearhead our Strategic & Global Accounts team in EMEA. This isn’t a traditional “retention management” role; it is an EMEA leadership role that will help us transform the way we go Upmarket as a company.
You will lead a team of Senior/Principal CSMs managing our most complex, high-ARR global accounts. Your mission is to move beyond “software adoption” and turn monday.com into a mission-critical, AI-first engine for the world’s largest enterprises by bridging the gap between our product’s evolving capabilities and the measurable business outcomes our executive buyers demand.
Please note, this role requires attending our London office 3 days a week*
1. AI-First Transformation & Strategic Value
2. Scalable Governance & Stickiness
3. Operational Excellence & Cross-Functional Leadership
into new heights as the company is putting “upmarket” front and centre.
Experience & Requirements
Success Measures (KPIs)
Retention and Growth: Regional NDR and GDR for Strategic accounts. AI first: Percentage of accounts successfully adopting AI-first workflows and service models.
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