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Full job description
Union Income Benefit (UIB) Sales Agent (Fully Remote)
About UIB
Union Income Benefit (UIB) is a leading UK insurance brokerage, trusted by over 2.5 million members. For more than 25 years weve partnered with major Trade Unions to provide simple, reliable and affordable protection. Since 1999, weve paid out over £45 million in claims. Were regulated by the Financial Conduct Authority and proud to have held Investors in People status since 2002.
The Role
Youll speak to customers who have already opted in for free insurance and are expecting your call. Using our company dialler system, you will:
Set up free insurance policies quickly and accurately.
Introduce and clearly explain an optional Accident Insurance product (around £16 per month), answering questions and positioning the benefits in plain English.
Follow our proven script and compliance requirements precisely, while sounding confident, natural and in control from the first sentence.
Handle objections smoothly, maintain the flow of the call, and recover quickly from challenging conversations.
Collect bank details from customers who choose to proceed, using our secure verification and recording processes.
Work to clear, achievable targets, including a minimum of 40 sales per week, with both quality and results recognised.
There is no cold calling every customer you speak to has already returned an application and is ready to set up their cover.
What success looks like in this role
Voice & delivery: clear diction, confident tone from the outset; friendly but businesslike, with consistent energy.
Call control: you lead the conversation, use tone and pacing to build trust, and follow structure without sounding scripted.
Compliance: you follow process and wording precisely, document accurately in the CRM, and protect customer data at all times.
Results: you enjoy a targetdriven environment, consistently achieve 40+ sales per week, and maintain strong QA scores.
What youll bring
Excellent phone communication and active listening skills, with the ability to build rapport quickly.
Confidence handling sensitive information (including bank details) professionally.
Resilience and a positive, solutionsfocused mindset.
Selfdiscipline and reliability in a fully remote environment.
Coachability you welcome feedback and use it to improve.
(Previous insurance or sales experience is welcome, but not essential we provide full training)
What we offer
£26,000 starting salary (rising to £30,000)
Monthly uncapped commission (OTE £30,000£40,000)
25 days annual leave plus UK bank holidays
Private Medical Insurance with Vitality
Fully remote working (all equipment provided)
Comprehensive paid training and ongoing coaching
Friendly, established homebased team (35 consultants already working remotely)
Sociable weekday hours no weekends
Clear progression within a stable, FCAregulated business
The application process (simple & supportive)
CV review by our Recruitment Team
1520 minute telephone or Teams interview
45 minute interview with the Sales Management Team